Outsystems Support Analyst
Sphere IT Consultants DWC LLCDubai, United Arab Emirates · Posted Jan 16, 2025Description
Position Summary:
The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset.
Key Responsibilities:
-
Application Support:
- Provide first- and second-line support for Outsystems applications.
- Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner.
- Manage support tickets, prioritize tasks, and ensure timely resolution.
-
System Maintenance:
- Monitor the health and performance of Outsystems applications.
- Apply updates, patches, and system upgrades as required.
- Perform routine maintenance tasks to ensure application stability.
-
Collaboration:
- Work closely with developers, testers, and business analysts to identify and resolve technical issues.
- Liaise with end-users and stakeholders to gather feedback and provide support.
- Assist in the deployment and configuration of Outsystems applications.
-
Documentation:
- Maintain technical and operational documentation for supported applications.
- Create user guides, troubleshooting documents, and knowledge base articles.
-
Process Improvement:
- Identify areas for improvement in the support process.
- Propose and implement solutions to enhance application performance and user experience.
Required Skills and Qualifications:
-
Technical Skills:
- Experience with the Outsystems low-code platform.
- Proficiency in relational databases (e.g., SQL Server, Oracle).
- Understanding of APIs, web services, and integration concepts.
- Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET).
-
Problem-Solving:
- Strong analytical and troubleshooting skills.
- Ability to identify root causes and implement effective solutions.
-
Communication:
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical stakeholders.
-
Experience:
- 6+ years in an IT support role, preferably involving Outsystems or other low-code platforms.
- Familiarity with ITIL frameworks and best practices is a plus.
Preferred Qualifications:
- Outsystems certifications (e.g., Associate or Professional Developer).
- Experience in Agile/Scrum environments.
- Exposure to cloud platforms such as Azure or AWS.
Similar jobs
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with con…
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with con…
Key Responsibilities and Activities: Assist in designing and developing web and mobile applications using the OutSystems platform to support various NCSS business processes and service delivery requirements Work closely…
SimplifyNext is a Singapore-headquartered digital engineering firm, with offices in Thailand and Malaysia, working across three converged areas: agentic AI, AI-enabled application modernisation, and intelligent automatio…
SimplifyNext is a Singapore-headquartered digital engineering firm, with offices in Thailand and Malaysia, working across three converged areas: agentic AI, AI-enabled application modernisation, and intelligent automatio…
Application Support Analyst Key responsibilities: Support and troubleshoot issues with the platforms. Support existing solutions on the platforms. Track and monitor updates to the platforms and implement necessary update…
InvGate is a growing SaaS company focused on IT Asset Management (ITAM) and IT Service Management (ITSM), helping more than 1,600 organizations across 60+ countries streamline their IT operations and service delivery. To…
Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We…
Est. 85,000 USD
POSITION SUMMARY: The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supp…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 124,000 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Application Support Analyst Key responsibilities: Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards. Incident Management: Respond…
Est. 144,000 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Overview Are you passionate about analyzing business processes and developing impactful solutions? AvePoint is seeking a Business Analyst with experience in OutSystems to join our Client Services division and help drive…
We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first min…
Est. 45,000 GBP
Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops. Candidate will interact onsite and remotely…
Years of experience: 5+ years Tools: Microsoft Dynamics 365 F&O Technologies: F&O, Power BI, SQL, Azure Domain: Banking experience is a Must The ideal candidate should have a strong background in D365 Finance &am…
Est. 124,000 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Est. 124,000 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Est. 80,000 PLN
We are seeking a Dynamics 365 Finance & Operations (D365 F&O) Developer with 3–5 years of experience designing, developing, and supporting solutions within the D365 F&O platform. This role will focus on confi…
What You Will Be Doing As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients. You will work closely with customers,…
Job Title: L2 Application Support EngineerKey Skills: Java, C, ETL, Shell script.Location: São PauloMode: In-personWe at Coforge are hiring L2 Application Support Engineer with the following skill set.Key Responsibilitie…
Est. 124,000 USD
Application Support Engineer (Site Reliability Engineer) Location: USAJob Type: Full-Time, no visa sponsorship available Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consulta…
Est. 100,000 GBP
Position Overview: Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provi…
Est. 124,000 USD
Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting…
About the Role We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-…
The Job in Short As a Technical Director, you are the technology leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses o…
Est. 120,000 USD
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a…