Description
Position Overview:
Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.
- Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
- Provide on-call weekend support on a rotational basis;
- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;
- Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;
- Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;
- Proactively automate common tasks to improve efficiency and increase productivity;
- Collaborate with internal and external teams to develop strategic solutions;
- Perform related duties & responsibilities as requested.
Required Qualifications:
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
- Detailed knowledge and experience installing, troubleshooting and managing desktop hardware;
- Relentless dedication to customer service
- Works with minimum supervision, proactively follows up on outstanding issues/tickets
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Strong verbal and written communication skills
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Self-motivated with critical attention to detail, deadlines and reporting
- Demonstrated interest in learning about new and emerging technologies
- Self-directed learner and ability to find solutions to problems they have not encountered before.
- Degree in Computer Science, Engineering or related field or experience.
Nice to have:
- Powershell and Python;
- Network;
- Linux environment
The minimum base salary for this role is $100,000 if located in New York. This expectation is based on available information at the time of posting. This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation. This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions. Successful candidates’ compensation and benefits will be determined in consideration of various factors.
Similar jobs
Est. 45,000 GBP
Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops. Candidate will interact onsite and remotely…
Est. 120,000 USD
Position: Colo LL Reliability Specialist - Compute Business Area: Infrastructure Job Summary: Squarepoint is looking for a talented and highly motivated Ultra Low Latency Platform Engineer to provide solutions across Squ…
Est. 120,000 USD
Position Overview: We are seeking a highly skilled and automation-focused Windows and Virtualization Specialist to join our team. You’ll play a key role in supporting and advancing our enterprise-grade Windows Server and…
Est. 117,500 USD
A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront…
Est. 120,000 USD
Role Overview: As a Platform Services Specialist at Squarepoint, you will play a crucial technical role in delivering and maintaining mission-critical platform infrastructure using the DevOps methodology. You will work w…
Position: Colo LL Strategic Specialist - Compute Business Area: Infrastructure Job Summary: Squarepoint is looking for a talented and highly motivated Ultra Low Latency Platform Engineer to provide solutions across Squar…
Est. 100,000 USD
Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Position Overview: As a Tradi…
Est. 55,000 GBP
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business…
Est. 100,000 USD
Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Position Overview: Squarepoin…
Est. 170,000 USD
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront…
Est. 120,000 USD
Position Overview: As a Network Security Specialist at Squarepoint, you will play a critical role in safeguarding the global network infrastructure, spanning regional data centers, offices, co-locations, and public cloud…
Est. 100,000 USD
Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Position Overview:Squarepoint…
Est. 100,000 USD
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront…
Position Overview: The role of the Network Reliability Specialist is to ensure the stability and integrity of all aspects that comprise the Squarepoint global trading network, which includes the regional data centers, re…
Est. 100,000 USD
The Site Management team has the overall responsibility for managing Infrastructure space, power, physical security and structured cabling across all Squarepoint’s data centers, offices, and colocations facilities. This…
Est. 100,000 USD
Position Overview: Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team of support specialist, ensuring high availability of Squarep…
Est. 60,000 GBP
A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving t…
Est. 120,000 USD
Position Overview: Squarepoint is looking for a highly skilled and detail-oriented Network Core Specialist to architect, develop, optimize and secure scalable networks for Datacenter, Campus and Cloud infrastructures. Th…
Job Description: Desktop Support Engineer (L2 Remote Support) Position Overview:The Desktop Support L2 role is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infras…
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and h…
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Est. 145,000 USD
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly p…
Est. 70,000 USD
Who We Are Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built o…
Est. 120,000 USD
Position Overview: The role of the Ultra Low Latency Network Specialist is to ensure the stability and integrity of all aspects that comprise the Squarepoint global trading collocation network which includes infrastructu…
Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling…
A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving te…
Est. 120,000 USD
Job Summary:Squarepoint is seeking a Platform Specialist to join our global Platform Compute (PLC) team. This role is ideal for experienced engineers with a strong software development background who are passionate about…
Est. 225,000 USD
A CAREER WITH POINT72’S TECHNOLOGY TEAMAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront…
Est. 37,920 USD
At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communitie…
Est. 125,000 USD
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront…