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Business Analyst

Kuala Lumpur, Malaysia · Posted 5 months ago
Full-time
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Description

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.


Key Responsibilities

  • Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

  • Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

  • Translate business needs into clear and actionable technical requirements.

  • Perform data validation and analysis using SQL.

  • Work closely with development teams to ensure solution alignment with requirements.

  • Support test planning, test case design, execution, and defect management.

  • Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

  • Support system implementation and post-go-live activities.

  • Maintain regular communication with stakeholders on progress, risks, and deliverables.

  • Provide user training, documentation, and onboarding support.


Requirements

Experience

  • 5+ years of Business Analyst experience in IT projects.

  • Proven experience in requirement gathering and functional documentation.

  • Experience in stakeholder management across business and technical teams.

  • Hands-on experience in application testing and UAT coordination (3–5 years).

  • Experience in process analysis and business process improvement (3–5 years).

  • Working knowledge of SQL (2–3 years).

  • Experience working in Agile or SDLC environments (3–5 years).

  • Familiarity with tools like Jira and Confluence (2–3 years).


Nice to Have

  • Exposure to CRM platforms, preferably Pega (workflow/case management).

  • Experience in banking or insurance domain.

  • Involvement in digital transformation or system modernization projects.

  • Experience supporting user training and change management activities.

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