Call Center Representative
Paducah, Kentucky, United States · Posted TodayDescription
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
POSITION SUMMARY: We are the first line for our customer whether it be via email or through the phone. We are responsible for answering and directing calls, placing orders, answering emails, tracking orders, and assisting our sales team.
- ESSENTIAL FUNCTIONS: process orders
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- log packages received
- produce call reports
- provide daily support and assistance to Regional Managers
- contact all DDD customers weekly
- maintain DDD call list weekly
- investigate/process credit requests
- maintain complete information on all product credits
- Track shipments daily & communicate with carriers
- Ability to learn and understand equipment components, equipment ordering procedures and the forms associated with those orders.
- Monitor all equipment orders; documenting order activity to keep everyone informed and up to date on the progress of equipment orders
- Handle customer inquiries both telephonically and by email
Inquiries (Email@dippindots.com, Contact Us Rcvd, Phone)
- Catered events
- New business
- Allergen/Nutritional Info
- Website questions
- Storage/Maintain product
- Promotions
- Franchise locations
- Research required information using available resources
Similar jobs
Est. 45,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 55,000 GBP
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Est. 95,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Est. 85,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 45,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 45,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 85,000 USD
At Zone 5 Technologies, we're redefining what's possible in unmanned aircraft systems. Our team of engineers and innovators is developing cutting-edge autonomous solutions that push the boundaries of UAS technology - sol…
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 80,000 USD
Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Mi…
Est. 55,000 USD
Who We Are VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-firs…
Est. 85,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 85,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 85,000 USD
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest q…
Est. 45,000 USD
Field Service Representative/Office Services Specialist (On Call) Reports To: The Field Service Representative/Office Services Specialist (On Call) , will report to the Client Services Supervisor, Client Services Manager…
Est. 45,000 USD
Job Title: Field Support Specialist (On Call) Reports To: Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. The Field Support Specialist (On Call) provides exceptional office…
Est. 62,000 USD
About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. En…
Est. 41,448 USD
Technician/Machine Operator Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an (onsite) Technician/Machine Operator for our Pennsylvania recycling operation. This p…
Est. 85,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 115,000 USD
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, a…
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentle…
Est. 45,000 USD
Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or e…
Est. 80,000 USD
ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates
Est. 45,000 USD
Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or e…
Est. 140,000 USD
The Role The Director, Technology Applications provides strategic and tactical leadership and works in collaboration with the IT Leadership team and Business Partners to deliver integrated technology solutions. From an A…
Est. 45,000 USD
Receptionist 📍 Santa Barbara, CaliforniaOn-site The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all c…
Est. 80,000 USD
Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages…
Est. 55,000 USD
Summary The Press Brake Operator II is responsible for setting up, operating, and troubleshooting CNC and manual press brake machines to bend, form, and fabricate metal components according to engineering drawings and sp…
Est. 25,000 EUR
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 38,080 USD
Processing Machine Operator (1st Shift) Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an (onsite) Processing Machine Operator for our Pennsylvania recycling opera…
Overview As a Manager, Business Development, you will lead, develop and inspire a high-performing team responsible for generating qualified pipeline and accelerating revenue growth. You will coach and empower Business De…