Description
We are looking for a proactive and driven Senior E-Commerce Operations Executive to drive and optimize the day-to-day operations of our clients’ official flagship stores across major marketplaces. This role combines strategic marketplace management, e-merchandising, campaign execution, and performance analytics to ensure seamless store operations and deliver an exceptional brand experience.
What You'll Do
- Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
- Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
- Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
- Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
- Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
- Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
- Liaise directly with marketplace Key Account Managers (KAMs) and support teams to rapidly troubleshoot and resolve complex backend issues, including product delistings and system glitches.
- Collaborate cross-functionally with Brand Owners and Marketing teams to translate high-level promotional strategies into flawless, error-free operational execution.
Who You Are
- Bachelor’s degree in Business, Marketing, or a related discipline, with 2–3+ years of proven e-commerce platform management or agency experience.
- Deep expertise in regional marketplace ecosystems (Lazada, Shopee, TikTok Shop) with advanced proficiency in performance analytics and Excel modeling.
- Exceptional English communication and client-facing stakeholder management skills, with a proven track record of driving cross-functional alignment.
- Strategic thinker with strong problem-solving capabilities, a sharp eye for detail, and a high degree of business acumen.
- Highly organized and agile project manager who thrives in high-pressure, fast-paced environments while balancing multiple key initiatives.
- Target-driven and results-oriented professional with demonstrated initiative and an ambitious self-starter mindset.
Nice To Have
- Prior experience managing top-tier brand accounts in an agency or e-commerce enabler environment.
- Familiarity with e-commerce operations and multi-channel inventory management systems.
Why You’ll Love It
- Competitive salary package
- Performance Bonus (1 time per year)
- Advanced AI tools available to support operational efficiency across all positions
- Young, Energetic & Supportive Culture
- Birthday Leave
- Comprehensive Health & Wellness Benefits (Medical, Dental, Optical, Wellness Claims)
- Career growth opportunities: develop client-facing and strategic skills in a fast-growing business
- Work in a professional, international & dynamic Environment
- Exciting opportunity to explore digital trends
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