Description
Revenue Operations Senior Associate – CRM & Systems
Location: Pune, India | Reports to: Senior Manager, Revenue Operations & Enablement | Experience: 2 to 4 years | Type: Full time
About the Role
Anchanto is a global enterprise grade B2B SaaS company. We provide cloud software for brands, retailers, and logistics providers to manage orders, warehouses, inventory, marketplaces, and omnichannel commerce. We operate across 12 countries, support more than 300 enterprise and mid-market customers, and process over 150 million commerce transactions a year.
As Anchanto grows, clean data, reliable systems, and accurate reporting become the foundation that everything else runs on. Pipeline forecasting is only as good as the data behind it. NRR visibility is only as strong as the ChurnZero records supporting it. GTM enablement only works if the playbooks and process documentation are current and accessible.
This role owns that foundation. The CRM & Systems Specialist is the technical execution engine of the Revenue Operations function — the person who makes HubSpot, ChurnZero, and the Customer Insights Portal run cleanly, accurately, and reliably for every GTM team across APAC and EMEA.
Why This Role Exists
Today, too much of Anchanto's GTM data integrity depends on manual effort, inconsistent hygiene practices, and ad hoc fixes. Without a dedicated HubSpot owner, pipeline data degrades, automations break, and the insights layer loses the reliability that leadership decisions depend on.
This role exists to fix that systematically. The mandate is not to react to data problems — it is to prevent them. Own the CRM, own the data, build automations that reduce manual work, and keep the systems that power every GTM conversation running at enterprise grade.
What You Will Own
This role owns two areas, weighted approximately 75% CRM & systems and 25% enablement support.
- CRM & Systems Ownership (~75%) — Primary owner of HubSpot, ChurnZero, and CIP — responsible for configuration, data quality, automation, and reporting across the full RevOps technology stack.
- HubSpot Super Admin: primary owner of all HubSpot configuration — pipelines, deal stages, contact and company properties, custom objects, user roles and permissions
- HubSpot data quality: ongoing hygiene of contacts, companies, and deals — deduplication, enrichment, incomplete record management, and data normalisation
- HubSpot automation: build and maintain all workflows, sequences, lead nurture flows, renewal triggers, OTE attainment alerts, and deal stage automations
- HubSpot reporting: maintain and evolve all pipeline, forecast, and performance dashboards for Sales, KAM, BD, and leadership
- ChurnZero administration: all customer records (existing and churned) complete and current; health score inputs, customer segments, and renewal tracking maintained
- CIP data pipeline maintenance: monitor and maintain data flows from marketplace integrations and OMS/WMS; flag and resolve discrepancies with Tech Engineering
- Integrated dashboards: build and maintain cross-system views combining HubSpot, ChurnZero, and CIP for GTM and leadership reporting
- GTM data operations: target account mapping, firmographic enrichment, and segmentation updates in HubSpot for Sales, BD, and Marketing
- Commission plan support: OTE attainment data validation and H1/H2 payout reporting from HubSpot
- Systems documentation: maintain technical SOP documentation for all HubSpot and CIP configurations, integrations, and data governance rules
- Enablement Support (~25%) — Secondary support for ENCHANT content maintenance, SOP documentation, and training logistics.
- ENCHANT content maintenance: keep scenario-based playbooks current across Sales, KAM, BD, and GSA tracks in ClickUp — update when processes or products change
- SOP authoring: write and update process documentation for GTM workflows; structure and maintain the ClickUp SOP library
- Training logistics support: coordinate enablement session scheduling and track attendance and completion
- Onboarding materials: prepare tool access guides and process onboarding packs for new GTM hires
Key Partnerships
Partner On what Senior Manager, Revenue Operations & Enablement Daily direction, task prioritisation, CRM quality standards, and enablement content review Tech Engineering CIP data pipeline health, marketplace integration issues, and systems architecture context Sales & BD teams HubSpot pipeline data quality, sequence management, and GTM firmographic accuracy KAM & Account Management teams ChurnZero record completeness, health score inputs, and renewal tracking accuracy Marketing HubSpot sequence and campaign management, contact list hygiene, and MQL attribution data Finance OTE attainment reporting accuracy and H1/H2 payout data validation
What This Role Is Not
We are specific about scope to help you assess fit honestly.
- This is not a general IT or helpdesk role. You are not here to troubleshoot laptops or manage user tickets. You are the owner of the revenue technology stack — HubSpot, ChurnZero, and CIP — and the standard you are held to is enterprise-grade data and systems reliability.
- This is not a reporting role where someone else owns the data. You own it. If data is wrong, you fix it. If a workflow is broken, you rebuild it. The expectation is active, hands-on systems ownership — not passive monitoring.
- This is not a role where you implement what others have designed. You are expected to design automations, build workflows, and propose improvements independently. If you need detailed specifications before you can act, this role will be a poor fit.
- This is not a RevOps strategy or stakeholder management role. GTM strategy, pipeline reviews, and stakeholder cadences sit with the Senior Manager. Your primary output is clean data, working automations, accurate dashboards, and current documentation.
- This is not a pure content or marketing role. The enablement support responsibilities in this role are process-oriented — maintaining playbooks, writing SOPs, supporting logistics. If your background is brand, creative, or demand generation, this is not the right fit.
- This is not a role where effort is measured by activity. Success is measured by outcome: data quality percentages, automation coverage, dashboard accuracy, and record completeness. The measure is the state of the systems, not the hours spent on them.
What We Are Looking For
Experience:
- 2 to 4 years in CRM administration, Revenue Operations, Sales Operations, or Marketing Operations — with hands-on HubSpot ownership as the primary focus
- Must have directly owned HubSpot configuration (pipelines, workflows, properties, sequences) — not just used it
- HubSpot Super Admin Bootcamp required before hire or within 30 days of joining
- HubSpot Reporting certification required
- Strong data accuracy orientation — treats data hygiene as a professional standard, not a chore
- Experience with ChurnZero or equivalent customer success platform is an advantage
- Exposure to data pipeline concepts, API integrations, or BI tools is a plus
- Able to write clear, structured SOPs and process documentation independently
Personal Attributes:
- Technically precise — data accuracy and system integrity are non-negotiable outputs
- Automation-first — instinctively builds processes that scale rather than accepting manual work
- Self-directed — executes from written task briefs without needing constant oversight
- Structured thinker — brings order to complex data and documentation
- Proactive communicator — surfaces system issues and data anomalies before they become field problems
Indicative KPIs
Indicative KPI What it measures HubSpot data quality Percentage of active deals, contacts, and companies with complete and accurate fields — targeting 95%+ Workflow automation coverage Percentage of previously manual processes now automated in HubSpot or ChurnZero ChurnZero record completeness Percentage of active and churned customer records fully populated with health inputs — targeting 100% of top accounts CIP pipeline reliability Number of data discrepancies flagged and resolved per cycle; pipeline uptime Dashboard accuracy Percentage of dashboard metrics validated as accurate on weekly review SOP coverage Percentage of active GTM processes documented and current in ClickUp Onboarding materials readiness New GTM hire tool access and playbook pack delivered within 5 days of start dateSimilar jobs
Est. 140,000 USD
Who are we?RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of context…
Est. 115,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 120,000 USD
Enterprise Applications Manager Location: Remote, United States About the Role We are seeking a highly technical and strategic Enterprise Applications Manager to join our CRM & Revenue Technology team within Revenue…
About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change ma…
Est. 65,000 EUR
THE OPPORTUNITY The way B2B revenue teams operate is fundamentally reshaped by AI and most organizations haven’t caught up yet. The ones that move now won’t just be more efficient; they’ll see things their competitors ca…
Est. 80,000 EUR
About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change ma…
Est. 125,000 USD
The position purpose As Go-To-Market Operations Leader, you are responsible for ensuring operational excellence across Spire’s Marketing and Sales organizations through scalable processes, integrated tools, actionable in…
Est. 125,000 USD
The position purpose As Go-To-Market Operations Leader, you are responsible for ensuring operational excellence across Spire’s Marketing and Sales organizations through scalable processes, integrated tools, actionable in…
About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change ma…
Est. 110,000 USD
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automatin…
Est. 110,000 USD
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automatin…
Est. 250,000 USD
Who are we?RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of context…
Est. 80,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 90,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 85,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 65,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 200,000 USD
Who are we?RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of context…
Est. 80,000 USD
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, e…
Est. 35,000 EUR
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
Est. 144,000 USD
About the Role AvePoint is looking for a technical, hands-on Senior Engineer to join Business Operations and serve as a lead developer within the GTM Engineering function. Approximately 30% of this role's time is dedicat…
Est. 110,000 USD
Sales Play Manager, Revenue Operations Location: Remote, United States About the Role We are seeking a detail-oriented and proactive Sales Play Manager to join our growing team in a newly created role focused on Sales Pl…
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance t…
Est. 140,000 USD
The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown throug…
Team: Revenue Operations Reports to: Chief Revenue Officer Location: Remote Type: Full-time The Role You'll be Product Owner across three surfaces: CRM — platform, data model, permissions, lifecycle automation. Partner P…
Est. 85,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 85,000 USD
Marketing Manager Location: Austin, TX (hybrid 3 days/week in office required); or Remote in Texas/Denver, CO Work Authorization Notice: Candidates must be authorized to work in the United States for the duration of empl…
Est. 250,000 USD
About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The…
Est. 65,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 80,000 EUR
As a key member of Spire’s Growth Marketing and Go-To-Market leadership team, the Senior Director, Digital Marketing & Channels will play a critical role in strengthening and expanding Spire’s market position across…
Est. 120,000 USD
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.…