Description
Context of the role
The Accounts and Operations Executive will sit at the intersection of client relations and operational execution.
In this dual role, you will be the bridge between our clients and our internal technical and financial and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks.
Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.
Key Responsibilities:
- Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
- Identify and follow up on cross-sell and upsell opportunities to grow revenue
- Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback
- Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
- Support the rollout of new services and features to your accounts, taking into account market specifics (e.g. regulation, competition)
- Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
- Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
- Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
- Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution
Professional Experience and Qualifications
You’re a natural people person who enjoys solving customer problems; you’re excited to deepen your knowledge of high-growth technology and payments businesses; you’re organized, proactive, and comfortable working with data and digital tools.
- 2-5 years’ experience in B2B Account Management, Customer Success or related client-facing roles
- Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services
- Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
- Tech-savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, Microsoft Office Suite - Excel, PowerPoint, Word) and explaining product features to customers
- Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
- Strong customer success mindset, with a data-driven and process-oriented approach to managing accounts
- Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
- Proficiency languages and solid communication in English is essential, French or Spanish is a plus
Sounds like you?
About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/
Similar jobs
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
Est. 55,000 EUR
Pre-Sales Engineer Summary Join our dynamic team as a Pre-Sales Engineer, where you will play a crucial role in bridging the gap between our sales, product, and onboarding teams. Your expertise will ensure that our merch…
Est. 150,000 USD
Thunes is scaling fast rapidly across North America and we’re looking for elite hunters to open new markets and close transformational deals. If you love building, thrive on delivering big deals, and want to sell a produ…
Est. 140,000 USD
Thunes is scaling fast rapidly across North America and we’re looking for elite hunters to open new markets and close transformational deals. If you love building, thrive on delivering big deals, and want to sell a produ…
Est. 65,000 EUR
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies.…
Est. 120,000 GBP
Director of Demand Generation Location: London (UK), Barcelona (Spain) Reports to: Chief Marketing Officer (CMO) Team: Global (UK, Spain, Philippines, and USA) Context of the role We are seeking a high energy, "hands on"…
Est. 65,000 GBP
Pre-Sales Engineer Summary Join our dynamic team as a Pre-Sales Engineer, where you will play a crucial role in bridging the gap between our sales, product, and onboarding teams. Your expertise will ensure that our merch…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
Est. 80,000 EUR
Revenue Analytics Lead Position Overview We are looking for a Revenue Analytics Lead for our Revenue Operations team who speaks fluent data but thinks like a commercial leader. You’ll sit at the center of our revenue eng…
Software Engineering Lead – Core Payouts & Services About the Role We are seeking a highly driven, self-motivated, and technically sound Engineering Lead to manage our core engineering team in Singapore. In this role…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
Context of the role We’re looking for Software Engineer (Core - full stack) who are passionate about the FinTech industry, wants to work in a disruptive, fast-growing and exciting environment. As part of the Engineering…
Est. 80,000 EUR
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
Est. 80,000 GBP
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
Global Culture & Regional Experience Lead Overview Description As the Global Culture & Regional Experience Lead, you will sit at the intersection of our physical workplace operations and our organizational cultur…
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Netw…
Est. 120,000 EUR
People Products & AI Automation Lead Overview Description We are a growing team looking for a Principal, People Products & AI Automation to join our People department and take our HR ecosystem to the next level.…
Est. 65,000 EUR
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
Est. 55,000 EUR
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies.…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
Est. 60,000 EUR
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
Est. 80,000 USD
Sales Development Representative Context of the role We are seeking to hire a Sales Development Representative to support our commercial team with targeted prospecting, pipeline generation and ultimately to increase reve…
Est. 80,000 USD
Sales Development Representative Context of the role We are seeking to hire a Sales Development Representative to support our commercial team with targeted prospecting, pipeline generation and ultimately to increase reve…
Est. 140,000 USD
Product Manager Location: San Francisco Reports to: Head of Product About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments…
Est. 55,000 EUR
About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.…
Est. 80,000 GBP
About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thun…