Senior Manager, Event Operations, UK (External Agency Position)
The National Football LeagueLondon, United Kingdom · Posted 11 days agoDescription
The NFL Event Operations team is seeking an experienced and highly organized Senior Manager of Event Operations to lead the planning, overlay and delivery of NFL International Games across the UK and Europe.
Reporting to the Director of Event Operations, this role will provide senior operational leadership from initial planning and stadium overlay through to Gameday delivery and post-event assessment. The role will lead an event operations team and work closely with stadium and city partners, NFL clubs, vendors and a broad range of stakeholders to deliver world-class NFL games in Europe. The successful candidate will bring a strong understanding of complex live-event environments, exceptional project management skills and the ability to lead confidently in a high-pressure, fast-paced environment. The role will be primarily based at the NFL UK offices in London, with relocation to host stadiums during game weeks. Frequent international travel, as well as evening and weekend work will be required.
This is an exciting opportunity to join a dynamic and growing team, with responsibility for high-profile International Games in Europe and opportunities to contribute to the wider portfolio of NFL League events.
This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
Responsibilities include, but are not limited to:
- Serve as a senior operational lead on site, providing direction and making real-time decisions throughout planning, event build, Gameday and load out.
- Lead the development and delivery of comprehensive operational overlay plans for NFL International Games at host stadiums.
- Lead stadium transformation, construction and conversion planning, ensuring all requirements are delivered safely, efficiently and to the required NFL standard.
- Develop and manage detailed operational plans, master schedules, construction timelines and event readiness documentation.
- Lead coordination across all internal and external stakeholders, including stadium and city partners, Ticketing, Broadcast, Football Operations, Game Presentation, Security, Marketing, Partnerships and other relevant functions.
- Lead the management and delivery of third-party vendors, including contract deliverables, operational requirements and on-site performance.
- Manage the stadium operations budget, including forecasting, cost control, purchase orders and payments.
- Provide clear operational leadership and decision-making throughout game week, proactively identifying and resolving issues and escalating critical matters where appropriate.
- Support the planning and delivery of sponsor and partner activations within the wider event environment.
- Ensure appropriate health, safety and operational compliance standards are maintained throughout planning, build and event delivery.
- Work closely with relevant stakeholders to develop and implement contingency and risk-management plans.
- Lead post-event debriefs, assessments and reporting, identifying lessons learned and opportunities for continuous improvement.
- Contribute to the development of operational best practices, processes and standards for future International Games and wider NFL events.
Experience & Qualifications
- Extensive knowledge and proven experience planning and delivering complex, large-scale live events.
- Educated to degree or equivalent professional experience.
- 8+ years' experience working within a stadium, venue, live events or comparable operational environment.
- Demonstrated experience within professional sports, entertainment, major events or complex project planning and delivery.
- Strong project and program management skills, with the ability to manage multiple workstreams, stakeholders and competing priorities.
- Proven experience leading and developing an operational delivery team.
- Experience managing external vendors, contractors and commercial partners.
- Strong understanding of stadium operations, event overlay, event infrastructure and live-event logistics.
- Experience operating in an international or multi-market environment is desirable.
- Knowledge or understanding of American Football and the NFL is desirable.
Leadership Attributes
The successful candidate will demonstrate:
- Exceptional organization and time management, with the ability to prioritize effectively and consistently deliver against critical deadlines.
- Strong judgment and problem-solving skills, with the ability to anticipate issues, develop solutions and make confident decisions in high-pressure environments.
- The ability to manage upwards, provide clear recommendations and communicate effectively with senior leaders.
- Excellent communication and interpersonal skills, with the ability to build alignment and drive collaboration across multiple teams and functions.
- Strong presentation skills, with the confidence to communicate operational plans, risks and key decisions to large audiences and senior stakeholders.
- Adaptability and resilience, with the ability to remain calm, focused and solutions-oriented in a constantly changing live-event environment.
- Exceptional stakeholder management skills, with the ability to influence, negotiate and build trusted relationships with internal colleagues, stadium and city partners, vendors and other external stakeholders.
- A collaborative leadership style, with the ability to motivate teams, create accountability and bring people together around a common goal.
- High levels of integrity, professionalism and personal accountability.
- An enthusiastic, proactive and positive approach, with a genuine commitment to delivering the highest standards of operational excellence.
People Management
- Proven experience managing and leading a team of at least three direct reports or equivalent operational resources.
- Ability to provide clear direction, priorities and communication throughout complex event planning and delivery.
- Demonstrated track record of coaching, developing and supporting team members to achieve their full potential.
- Ability to build a high-performing team culture based on accountability, collaboration and continuous improvement.
Terms / Expected Hours of Work
- Requires extensive travel to host stadiums and other event locations across the UK and Europe.
- Requires flexibility to work evenings, weekends and holidays, particularly during event and game weeks.
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
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