Description
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Zendesk Platform Engineer to join the Engineering & Product team based in Cape Town, South Africa.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before? Think again!
- Scale: 4 million happy shoppers shop online on takealot.com. Show them what you can do.
- Learn: We work with the best of the best, and then some. Code alongside industry leaders and up-skill in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Mr D, and TFS. We like to promote from within: Here's your chance.
Purpose of Role
Take ownership of the technical health, configuration, governance, and continuous improvement of the Zendesk and SurveyMonkey platforms. You will act as the technical interface between business stakeholders, vendors, and engineering to ensure a scalable, compliant, and performant CX tech stack.
Your mission, should you choose to accept it:
- Administer, configure, and govern the Zendesk platform lifecycle, including upgrades, feature rollouts, and environment management
- Triage and coordinate advanced technical support escalations with Zendesk Support
- Design and implement integrations using REST APIs, Webhooks, and SDKs to connect Zendesk with internal and external systems
- Build and maintain data solutions leveraging Google BigQuery and Looker for reporting and analytics
- Liaise with third-party vendors (e.g., 1Stream) and collaborate with internal engineering and product teams
- Evaluate new Zendesk features and releases, recommending adoption strategies aligned with business needs
- Conduct regular compliance audits (POPIA/GDPR), API token reviews, and configuration assessments to ensure security and governance
- Lead technical planning, estimation, and project coordination for CX platform initiatives
- Perform equivalent administration, support, integration, data pipeline, and compliance responsibilities for SurveyMonkey
Attributes required
- Ability to translate business requirements into scalable technical solutions
- Strong written and verbal communication skills for both technical and non-technical stakeholders
- Technical consulting and engineering mindset with the ability to lead planning sessions and champion best practices
Qualifications and Experience
- Bachelor’s Degree in Computer Science, Mathematics, Engineering or a related field. In the absence of a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met.
- 2–4 years of hands-on experience in Zendesk administration and configuration
- Proven experience with REST APIs, Webhooks, and SDKs in a SaaS environment
- Proficiency with Google BigQuery and Looker for data analytics and reporting
- Understanding of POPIA or equivalent data privacy regulations (e.g., GDPR)
- Experience conducting technical audits, including API tokens, configurations, and access controls
- Background in e-commerce or high-volume customer service environments
- Experience in the following will be advantageous:
- Zendesk Administrator Certification
- Experience with SurveyMonkey Private App configuration
- Exposure to CX integrations such as 1Stream or CTI solutions
- Familiarity with Jira and Confluence
- Basic scripting skills in Python or JavaScript
Let's talk about life @ Takealot Group
- No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
- Remote working: Love water cooler chats and working from home? Takealot.com offers a remote and hybrid working model for the best of both worlds.
- Mentorship programme: We aren't kidding when we say the people with the best people win. Now's your chance to be one of the best by learning from the best.
- Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times)
- Staff discount: Millions of products across 28 departments. What more could you ask for?
- Birthday leave: Cake Day all the way. Enjoy your day off you deserve it.
- Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere.
- Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see? If you meet the above, you are an Extraordinary Mind. Apply today!!
Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
Similar jobs
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Software Engineer (backend, preferably with search experience) to join our team. We are a young, dynamic, hyper-growth company lookin…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Senior Software Engineer (Python) to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-w…
Takealot Fufilment Solutions (TFS), is a new servicing offering which has been spun off from Takealot.com - South Africa’s leading online retailer. We are seeking a highly skilled Senior Software Engineer to become part…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Data Principal Engineer to join our team based in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creativ…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented QA Manager (Logistics) to join our team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working peop…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Quality Assurance Manager to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working p…
Takealot.com, South Africa's leading online retailer, is looking for a talented Product Manager to join the Catalogue team in Cape Town. You will be responsible for defining and executing a Product Roadmap that strategic…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Product Manager (On Demand Delivery Execution) to join our team. We are a young, dynamic, hyper-growth company looking for smart, cre…
Takealot.com, a leading South African online retailer, is looking for a highly talented Product Lead for our Dark Store Systems to join our team in South Africa. The Product Lead owns the strategic roadmap and functional…
Mr D, a division of the Takealot Group, is looking for a highly talented Senior Machine Learning Engineer to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people w…
Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Software Engineer (Scala) to join our team based in South Africa. Join Our Mission at Takealot Fulfilmen…
Mr D, a division of takealot.com, is looking for highly talented Web Frontend Engineers to join our team. Think you've been challenged before? Think again! Scale: Show the millions of Mr D customers what you can do Learn…
Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Senior Software Engineer to join our Logistics team based in South Africa. Join Our Mission at Takealot…
Takealot Group, South Africa’s leading online Retail /Delivery organization, is looking for a highly talented Marketplace Onboarding Intern to join our Takealot.com team in Cape Town. We are a young, dynamic, hyper growt…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC. We are a young, dynamic, hyper-growth company looking for smart, creative,…
Mr D, a company within the Takealot Group, is seeking a highly talented Data Product Manager to join our dynamic team. This role is at the heart of our ambition to harness the power of data to drive business strategy and…
Takealot.com South Africa's leading online retailer, is looking for a highly talented Business Management Intern that has a love for analysis and reporting to join our team. We are a young, dynamic, hyper growth company…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented People Intern to join our team at our Cape Town DC. We are a young, dynamic, hyper growth company looking for smart, creative, hard-w…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Marketplace Sales Intern to join our Cross-Border eCommerce team. We are a young, dynamic, hyper growth company looking for smart, cr…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Facilities Intern to join our team in Cape Town central Office We are a young, dynamic, hyper growth company looking for smart, creat…
Mr D, a division of the Takealot Group, is looking for a highly talented Senior CRM Manager to join our team in Cape Town. Think you’ve been challenged before? Think again! Scale: Show the millions of Mr D customers what…
takealot.com, South Africa's leading online retailer, is looking for a highly talented Health and Safety intern to join our team in Cape Town DC1 and DC3 We are a young, dynamic, hyper growth company looking for smart, c…
Takealot Group, South Africa’s leading online Retail /Delivery organisation, is looking for a highly talented Catalogue Intern to join our Takealot.com Retail team In Cape Town Central Office. We are a young, dynamic, hy…
Customer Service Team Leader - Mr D Food takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town. We are a young, dynamic, hyper…
takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, crea…
Mr D, a division of the Takealot Group is looking for a Mid level and Senior Software Engineer to shape the Future of South African Ecommerce 🚀 Are you ready to make a real impact in one of South Africa’s most dynamic t…
Mr D, a division of the Takealot.com Group, is looking for a highly talented Mid-Level Business Operations Growth Analyst to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, cr…
takealot.com, South Africa's leading online retailer, is looking for a highly talented CRM Executive: Lifecycle & Automation to join our Marketing team in Cape Town. This position reports to the CRM Lifecycle & A…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented HR Intern to join our team at our Cape Town Central Office. We are a young, dynamic, hyper growth company looking for smart, creative…
takealot.com, a leading South African online retailer, is looking for a highly talented Sales and Account Manager to join our team in Johannesburg. We are a young, dynamic, hyper growth company looking for smart, creativ…