Seller Support Specialist (FTC)
takealot.comCape Town, Western Cape, South Africa · Posted 1 month agoDescription
takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.
Your responsibilities will include:
- Address and escalate Marketplace seller & customer queries via tickets & phone calls.
- Engage with internal Takealot stakeholders to resolve Marketplace queries.
- Assist with ad-hoc data capturing and admin tasks as required.
- Provide ideas to drive process & system improvement across Takealot Marketplace.
Skills required:
- Customer Obsessed.
- Pragmatic & Organised.
- Strong prioritization and time management skills.
- Excellent verbal and written communication skills.
- Great interpersonal skills and strong team player.
- Stakeholder management is a plus!
Attributes required:
- Thinks like an owner.
- Solutions-oriented - you have a can-do attitude and high energy.
- Curious, a love for problem-solving, learning and the ability to think on your feet.
- Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
- Analytical mindset. You can use data to inform decisions if required.
Qualifications & Experience required:
- Senior Certificate or Higher.
- Minimum 3 years experience in a customer service role.
- Excel, SQL, and Zendesk experience (advantageous).
- Experience in an e-commerce, start-up, tech or platform environment (advantageous).
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change, accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above, you are an Extraordinary Mind, so join us!
Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
Similar jobs
takealot.com, a leading South African online retailer, is looking for a highly talented Sales and Account Manager to join our team in Johannesburg. We are a young, dynamic, hyper growth company looking for smart, creativ…
Takealot.com, a leading South African online retailer, is looking for a highly talented Seller Sales Manager, Cross-Border Selling to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Marketplace Sales Intern to join our Cross-Border eCommerce team. We are a young, dynamic, hyper growth company looking for smart, cr…
Takealot Group, South Africa’s leading online Retail /Delivery organization, is looking for a highly talented Marketplace Onboarding Intern to join our Takealot.com team in Cape Town. We are a young, dynamic, hyper growt…
takealot.com, a leading South African online retailer, is looking for a Account Manager - Advertising to join our Takealot Group Advertising team in Cape Town. We are a young, dynamic, hyper growth company looking for sm…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC. We are a young, dynamic, hyper-growth company looking for smart, creative,…
Customer Service Team Leader - Mr D Food takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town. We are a young, dynamic, hyper…
takealot.com, a leading South African online retailer, is looking for a highly talented Commercial Partnership Manager Cross-Boarder to join our team in Cape Town. We are a young, dynamic, hyper growth company looking fo…
Takealot Group, South Africa’s leading online Retail /Delivery organisation, is looking for a highly talented Catalogue Intern to join our Takealot.com Retail team In Cape Town Central Office. We are a young, dynamic, hy…
Takealot.com South Africa's leading online retailer, is looking for a highly talented Business Management Intern that has a love for analysis and reporting to join our team. We are a young, dynamic, hyper growth company…
takealot.com, South Africa's leading online retailer, is looking for a highly talented Promotions Co-ordinator to join our Trade Optimization team in our Cape Town offices. We are a young, dynamic, hyper growth company l…
Takealot.com, a leading South African online retailer, is looking for a highly talented Product Lead for our Dark Store Systems to join our team in South Africa. The Product Lead owns the strategic roadmap and functional…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented People Intern to join our team at our Cape Town DC. We are a young, dynamic, hyper growth company looking for smart, creative, hard-w…
takealot.com, South Africa's leading online retailer, is looking for a Advertising Sales Manager to join our Retail Media team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard…
takealot.com, South Africa's leading online retailer, is looking for a Advertising Sales Manager to join our Retail Media team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard…
Takealot Fufilment Solutions (TFS), is a new servicing offering which has been spun off from Takealot.com - South Africa’s leading online retailer. We are seeking a highly skilled Senior Software Engineer to become part…
Takealot.com, South Africa's leading online retailer, is looking for a talented Product Manager to join the Catalogue team in Cape Town. You will be responsible for defining and executing a Product Roadmap that strategic…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Finance Intern to join our team at our Cape Town Central Office. We are a young, dynamic, hyper growth company looking for smart, cre…
takealot.com, a leading South African online retailer, is looking for highly talented Facilities Coordinator to join our team at the Kwa Zulu Natal DC We are a young, dynamic, hyper growth company looking for smart, crea…
takealot.com, South Africa's leading online retailer, is looking for a highly talented CRM Executive: Lifecycle & Automation to join our Marketing team in Cape Town. This position reports to the CRM Lifecycle & A…
Takealot.com, South Africa's leading online retailer, is looking for a highly talented Facilities Intern to join our team in Cape Town central Office We are a young, dynamic, hyper growth company looking for smart, creat…
takealot.com, a leading South African online retailer, is looking for a highly talented Junior Payroll Officer to join our team in Cape Town. We’re a young, dynamic, hyper growth company looking for smart, creative, hard…
takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service - Senior Capacity Planner to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for…
takealot.com, South Africa's leading e-commerce platform and a proud member of the Prosus ecosystem, is seeking a driven and commercially minded Advertising Account Manager, Mandarin & English (Cross-Border) to join…
takealot.com, South Africa's leading online retailer, is looking for a highly talented Senior Buyer:Camping to join our Retail team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative,…
Takealot, South Africa's leading online retailer, is looking for a highly talented Risk Management/Loss Prevention intern to join our team in Cape Town DC1 and DC3. We are a young, dynamic, hyper growth company looking f…
takealot.com, South Africa's leading online retailer, is looking for a highly talented Digital Campaign Specialist Team Lead to join our team in Cape Town.We are a young, dynamic, hyper growth company looking for smart,…
Takealot.com, South Africa’s leading online retailer, is looking for a highly talented HR Intern to join our team at our Cape Town Central Office. We are a young, dynamic, hyper growth company looking for smart, creative…
takealot.com, South Africa's leading online retailer, is looking for a highly talented Community Manager Lead to join our Personal Shopper Program in Cape Town. The Community Manager Lead manages a team of Community Mana…
takealot.com, a leading South African online retailer, is looking for a highly talented Performance Campaign Manager to join our Retail Media team in Cape Town. We are a young, dynamic, hyper-growth company looking for s…