Front Desk Agent (Hotel) - Soho House New York
Soho House & Co.New York, New York, United States · Posted 2 months agoDescription
The role…
At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.
A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
Main Duties
- Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
- Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
- Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
- Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
- Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
- Team player with general phone etiquette and participate in Daily Shift briefings.
Required Skills/Qualifications
- At least 1 year of similar role or customer service / facing role
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
- Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Similar jobs
Est. 52,000 USD
The role… At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Ov…
Est. 51,240 USD
The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk…
Est. 40,000 USD
The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk…
Est. 40,000 USD
The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk…
Est. 46,000 USD
The role… At Soho Works, a Receptionist, is responsible for welcoming, directing or signing in all members and guests to the Soho Works property. You will also be responsible for maintaining the reception desk, coffee st…
Est. 46,000 USD
Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting gue…
Est. 28,800 USD
The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated exper…
Est. 23,000 USD
The role… At Soho House the Bell Attendant is often the first point of contact for all members and guests. As the Bellman you will perform Bell Person responsibilities such as welcoming, assisting and supporting all gues…
Est. 65,000 USD
The role… Reporting into the Membership Support Manager - North America, as supervisor you will be responsible for supporting a team of 10+ based in our New York Support Office in delivering service excellence to all of…
Est. 42,000 USD
The Role… At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat and clean condition. The Public Space Attendant at…
Est. 72,752 USD
The role… At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services an…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
Est. 190,000 USD
The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co.…
Est. 32,340 GBP
The Role… At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
Est. 62,400 USD
NEW RESTAURANT OPENING - CARDON
Est. 33,280 USD
The role… At Soho House, the Bar Captain responsible for representing the highest standard of service and respected example for their peers to look to for support. As the Bar Captain, you are an extension of the manageme…
Est. 32,340 GBP
The Role… At Soho House, as the Cloakroom Attendant, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact…
Est. 125,000 USD
The Role... At Soho House the Head of Member Events will manage a team of Event Managers in their specific region. They should have strong relationships with people within the creative community in the region. The Head o…
Est. 87,500 USD
The role… At Soho House, the Bar Manager is responsible for overseeing the entire beverage program and bar team to ensure optimal staff/guest experience and budget is achieved. The Bar Manager will promote and grow the b…
Est. 55,000 USD
The role… At Soho House the Overnight Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/crea…
Est. 65,000 USD
The role: Our Soho Home Trade network is here to support designers, architects and stylists across the interiors industry, providing them access to additional benefits as a Trade Customer. We are seeking a highly organis…
Est. 19,160 GBP
The Role… At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, sm…
Est. 36,450 GBP
The Role… At Soho House, as the Head Receptionist, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, you will s…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
Est. 62,400 USD
The role… At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who vi…
Est. 42,300 USD
The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated exper…
Est. 30,480 GBP
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the…
Est. 42,480 USD
The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated exper…
Est. 237,500 USD
The role… At Soho House, the Vice President, Human Resources – Americas serves as the senior People leader for the region, partnering closely with the Managing Director, Operations leadership team, House General Managers…