Description
Who You Are
You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic customer objectives. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow. You possess customer presentation skills and are able to help customers understand how to leverage SaaS products to solve their problems. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.
Who We Are
Quantifind helps some of the world’s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind’s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
What a Great Candidate Looks Like:
- Minimum of a Bachelor’s degree with a major in Financial compliance, or STEM Field. A Master’s degree is a plus.
- 5+ years of experience working with banking or financial services customers
- You are a great communicator across a variety of business,executive, and technical audiences
- You have excellent organizational skills and excel at task management and prioritization
- You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers
- You are passionate about solving customer needs, and are able to set and manage customer expectations
- You are a team player and a creative problem solver with high attention to detail
The Opportunity We Offer
In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines.
As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to VP of Customer Success.
Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred.
A highlight of our benefits:
- Competitive salary
- Company Equity
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued
The base salary range for this full-time position is $100,000 - $145,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!
Similar jobs
Est. 122,500 USD
Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You h…
Est. 167,500 USD
Who You Are You are an experienced Fintech SaaS Professional. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to i…
Est. 132,500 USD
Who You Are As a Solutions Consultant in Sales, you will play a pivotal role in bridging the gap between our technology offerings and client needs. You’ll work closely with the sales team, clients, and internal stakehold…
Est. 155,000 USD
Who You Are You are a data scientist, an experienced quantitative thinker who wants to develop further as both a data scientist and an engineer. You are skilled at finding the precise mathematical kernels of real-world b…
Est. 225,000 USD
Who You Are We are seeking a VP, Financial Crimes Advisory to serve as a senior subject matter expert and client-facing leader at the intersection of financial crime strategy, technology, and revenue growth. This is a hy…
Est. 150,000 USD
Who You Are You have an analytical mindset and desire to guide innovative software product development that makes an impact. You are adept at translating business requirements into technical development initiatives and a…
Est. 192,500 USD
Who You Are You are an experienced solutions marketer with deep experience in B2B Software-as-a-Service workflows within large enterprise organizations. You have a proven track record of generating demand for solutions a…
Est. 185,000 USD
Who You Are Quantifind is seeking a Senior Software Engineer to work on Quantifind’s Apache Spark pipeline that generates risk signal results from diverse data sources such as Sanctions, PEP records, Negative News, Court…
Est. 207,500 USD
Who You Are You embrace the ethic of “infrastructure as code” to provide consistency and security for both data center and IT deployments. You deliver solutions that are scalable, maintainable and follow the ethos of “ca…
Est. 207,500 USD
Who You Are You embrace the ethic of “infrastructure as code” to provide consistency and security for both data center and IT deployments. You deliver solutions that are scalable, maintainable and follow the ethos of “ca…
Est. 115,000 USD
Who You Are You are a quantitative thinker who wants to develop further as both a data scientist and an engineer. You are skilled at finding the precise mathematical kernels of real-world problems and want to bring that…
Est. 142,500 USD
Who You Are Quantifind is seeking a Software Engineer for our Platform team to help define and deliver data services and machine learning infrastructure. The Platform team owns all the infrastructure that powers the SaaS…
Est. 147,500 USD
Who You Are You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that br…
Est. 185,000 USD
Who You Are Quantifind is seeking a Senior Software Engineer to work on Quantifind’s Apache Spark pipeline that generates risk signal results from diverse data sources such as Sanctions, PEP records, Negative News, Court…
Est. 207,500 USD
Who You Are You embrace the ethic of “infrastructure as code” to provide consistency and security for both data center and Cloud deployments. You deliver solutions that are scalable, maintainable and follow the ethos of…
Est. 180,000 USD
Who You Are You are an experienced software engineer with a forward-deployed background and a modern AI perspective. You have worked on government projects in GovCloud, FedRAMP, or IL-4/IL-5 environments. You've managed…
Est. 150,000 USD
Who You Are You embrace the ethic of “infrastructure as code” to provide consistency and security for both data center and IT deployments. You deliver solutions that are scalable, maintainable and follow the ethos of “ca…
Est. 207,500 USD
Who You Are You enjoy designing and implementing secure, high performance network topologies for Internet-facing SaaS applications. You can conduct security assessments and make recommendations on networks with multiple…
Est. 90,000 USD
Who You Are Quantifind is looking for a Salesforce power user to serve as the analytical engine of our enterprise sales organization. In this high-impact role, you will own the reporting infrastructure and operational sy…
Est. 192,500 USD
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from…
Est. 152,500 USD
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from…
Est. 152,500 USD
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from…
Est. 102,500 USD
About Us Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide plan…
Est. 80,000 GBP
WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platf…
Est. 200,000 USD
WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platf…
WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platf…
Est. 55,000 GBP
We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions…
Est. 212,500 USD
WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platf…
Est. 277,500 USD
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators…
Est. 193,750 USD
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators…