Community Coordinator

PodeanRemote · Posted 1 month ago

Full-timeRemote

Description

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.

We are seeking a Community Coordinator to foster meaningful relationships with creators and support the successful execution of influencer campaigns across TikTok Shop and other social commerce platforms. You'll be at the heart of our creator community—guiding onboarding, facilitating clear communication, encouraging engagement, and helping creators succeed throughout every campaign.

The ideal candidate is highly organized, people-oriented, and passionate about building vibrant creator communities that drive brand growth and authentic customer connections.

What You’ll Do

Welcome creators and onboard them into the brand ecosystem
Share briefs, offers, hooks, deadlines, links, and instructions
Manage WhatsApp or community channels and keep engagement active
Support creators with questions about posting, linking, codes, timelines, and expectations
Help creators understand what content is needed and how to improve performance
Track creator posting activity, momentum, and participation
Nurture creator relationships and maintain trust with the creator base
Escalate operational issues such as shipping, linking, or compliance problems
Publish weekly creator activity recaps with next actions

What We’re Looking For

Platform & Shop Expertise: Direct proficiency in TikTok Shop workflows, encompassing creator integration, campaign management, and content ROI analysis.
Agency & Portfolio Management: Proven ability to thrive in fast-paced agency settings, successfully overseeing extensive creator networks for various client profiles.
Engagement & Relationship Building: Superior interpersonal abilities with a focus on real-time creator communication via WhatsApp to secure long-term partnership loyalty.
Execution & Analytical Reporting: Meticulous approach to operational logistics, including sample fulfillment tracking and the delivery of comprehensive creator performance insights.
Operational Availability: Commitment to a remote schedule precisely synchronized with Pacific Time business hours for seamless team coordination.
Social Commerce Advocacy: Passionate interest in the evolving social retail space with a drive to empower creators and elevate brand visibility.

Why Join Podean?

Podean is proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.

You’ll join a globally connected, award-winning team that values:

💰 Competitive compensation - aligned to experience and market benchmarks
🌎 Global collaboration - working with experts across regions and time zones
🚀 Career growth and development - opportunities to evolve as we scale
🏝️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
💬 Positive-energy culture - grounded in respect, inclusion, and accountability
🏆 Meaningful impact helping some of the world’s most progressive brands grow

Community Coordinator

Description

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