Description
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate!
As a level one System Support Specialist, you will be responsible for resolving incoming telephone requests and other service requests assigned within our ITSM System. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of a helpdesk support specialist.
*This role supports a flexible schedule that prioritizes in‑office teamwork, with flexibility for remote work when appropriate.
Northmarq does not provide immigration sponsorship for this position. Candidates must possess unrestricted authorization to work in the U.S. for any employer, without the need for sponsorship now or in the future, to be considered for this position.
Specific Responsibilities
- Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to system admin support team.
- Providing basic user training in support of off-the-shelf applications and office products.
- Performing remote system repair using remote tools.
- Follow up with customers, provide feedback and see problems through to resolution.
- Maintaining and updating records, knowledgebase articles, and tracking databases.
- Using best practices and knowledge of internal or external business issues to improve products or services.
- Meeting departmental performance KPIs, goals, objectives, and responsibilities.
- Demonstrating ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes.
- Demonstrating knowledge and application of company policies and procedures while applying sound judgment within the scope of support of the Northmarq Capital LLC.
- Act as a subject matter expert for Salesforce related tickets .
- Properly escalate unresolved queries to the IT Service Desk Team Lead.
- Other duties and responsibilities as assigned.
Education and Work Experience
Education: Associate degree or equivalent work experience.
Work Experience:
- 1 - 2 years’ experience in a desktop support environment preferred.
- Experience supporting Salesforce preferred.
- Basic experience in working with Office 365 including: Teams, Outlook, OneDrive, Groups preferred.
- Strong customer service background required.
Demonstrated Technical Competencies:
- Knowledge of Microsoft Windows operating systems.
- Knowledge of Microsoft Office Professional including Microsoft Teams.
- Demonstrated knowledge of TCP/IP and networking concepts.
- Proficient knowledge in remote support for all office hardware end devices.
- Responds to Salesforce-related tickets escalated from our user base.
- Able to support clients remotely using tools provided by Northmarq Capital LLC.
Demonstrated Professional Competencies:
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.)
- Detail-oriented with demonstrated customer service and organizational skills.
- Proficient problem-solving skills and ability to work independently or as part of a team.
- Ability to follow through on tasks in a timely manner.
- Problem-solving skills to reflect level of responsibilities.
- Ability to maintain sensitive and confidential information.
Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!
Northmarq carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Systems Support Specialist position is $24.04 to $28.85 per hour. This range is a good faith estimate, and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
#LI-Onsite #LI-LA1
Similar jobs
Est. 67,500 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 72,250 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 70,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 80,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 65,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 75,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 85,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 85,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 85,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 65,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 45,920 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 65,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 120,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 62,424 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 150,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 80,000 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 90,000 USD
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused…
Est. 83,200 USD
The Senior Service Desk Analyst role is to provide front-line technical support for a large enterprise IT environment. You will answer and resolve incoming service desk contacts (voice and digital) using Amazon Connect a…
Est. 120,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 90,000 USD
At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan ser…
Est. 95,000 USD
Who You Are You are an IT sales professional with a few years of experience under your belt, and you love selling, developing relationships with your clients, and creating new business opportunities. You have quickly ris…
Est. 70,000 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 95,000 USD
Who You Are You are an IT sales professional with a few years of experience under your belt, and you love selling, developing relationships with your clients, and creating new business opportunities. You have quickly ris…
Est. 68,616 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-orien…
Est. 54,151 USD
Position Title: Systems Support Technician 1Position Objective:Systems Support Technician 1 provides technical support for end users, handling help desk tickets, troubleshooting issues, and ensuring prompt resolution of…
Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just…
Est. 65,000 USD
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Est. 65,500 USD
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools…
Est. 85,000 USD
We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations,…
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in…