Description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
The Product Support Specialist I is the frontline champion of the Mitratech customer experience. In this role, you will deliver timely, high-quality resolutions to client issues, grow customer confidence through consistent and expert engagement, and achieve measurable satisfaction goals that reflect our commitment to excellence.
Job Description
Essential Duties & Responsibilities
- Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
- Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers
- Provide solutions where issues are identified via self-service portal
- Maintain detailed call and email records for all customer interactions
- Prioritize and resolve issues based on service level agreements and severities
- Responsible for meeting customer satisfaction goals monthly
Requirements & Skills:
- 1+ year experience working in a customer service environment
- Highly dependable and professional
- Excellent problem solving and listening skills
- Highly motivated, self-starter with a positive attitude
- Proficient/fluent English-language written and verbal communications skills
- Experience using case management systems (Salesforce.com, Jira, ZenDesk)
- Experience with Windows Operating Systems and Microsoft Office applications
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Similar jobs
Est. 45,000 USD
PRIMARY Responsibilities: Act as the face of RotoMetrics to customers Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels. Recommend best…
Est. 115,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in…
Est. 124,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Est. 85,000 USD
Business Applications Specialist (Brazilian Portuguese Speaking) Location: Orlando, FL Practice Area: Corporate Services Department: Global Internal Applications Type: Permanent Support the systems that power our global…
Est. 60,000 USD
Overview *Location: Remote (Candidates based in Virginia or North Carolina are preferred)
Est. 65,000 USD
The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world…
Est. 85,000 USD
Operations Manager – Customer Success Townsquare Interactive **This position requires you to work in our Downtown Phoenix office** About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering smal…
Est. 124,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance t…
Est. 200,000 USD
About Engineering at Mitratech Legal Solutions Mitratech's engineering organization is a collaborative and dynamic environment where engineers have the autonomy to drive technical direction and innovate. Our engineers ar…
Est. 144,000 USD
Join Our Mission-Focused Team — This Position Is Eligible for a $25,000 Welcome Bonus for Qualified Candidates! Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modern…
Est. 45,000 EUR
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 80,000 USD
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, e…
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Est. 140,000 USD
The Role The Director, Technology Applications provides strategic and tactical leadership and works in collaboration with the IT Leadership team and Business Partners to deliver integrated technology solutions. From an A…
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Est. 120,000 USD
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of govern…
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by n…
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Est. 125,000 USD
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient…
Est. 124,000 USD
About the Company General Matter is enriching uranium in America. Our goal is to design, build, and operate the world’s lowest-cost enrichment services in the United States. Our mission is to restore America’s ability to…
Est. 124,000 USD
Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and ene…
Est. 85,000 USD
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organ…
Est. 124,000 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised…
Est. 55,000 USD
SUMMARY An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Est. 55,000 USD
SUMMARY An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.