Description
This position will join the Advizex team, a Myriad360 company.
About Advizex
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach.
For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
This role will join the Advizex team and play a key part in continuing that legacy.
Learn more about Advizex here!
Role Overview
The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients.
Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in North Carolina.
Key Responsibilities
- Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
- Prepare and execute workshops
- Promote process standardization and efficiencies
- Determine and document detailed requirements
- Design process solutions
- Provide advisory and Implementation services and solutions
- Configuration of the platform and applications
- Solution appropriately following ServiceNow Best Practices
- Train, enable, and/or educate the client on the solution
- Provide post go-live support
- Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
- Contribute to proposals edit proposals and recommend content
- Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
- Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
- Determine how industry trends, product announcements and advances in technology may impact the customer
- Develop successful relationships with team members, partners and customers
- Ensure effective coordination and support between account teams and supporting technical resources
Required Qualifications
The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:
ServiceNow & Technical Experience
- Experience leading or guiding ServiceNow implementations using Agile methodologies
- Strong experience with ITSM and ITOM
- Experience delivering ServiceNow integrations with external systems
- Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
Delivery & Engagement Management
- Proven ability to manage stakeholders and drive accountability through project completion
- Experience working within an Agile delivery model, including requirements gathering, development, and testing
- Engagement management experience, including planning, reporting, delivery, and project closure
- Strong consultative approach with the ability to communicate business process improvements clearly and effectively
Business & IT Acumen
- Prior experience working within IT Operations outside of ServiceNow-specific roles
- Solid business analysis skills, including translating business needs into technical solutions
- Working knowledge of ITIL / ITSM / SACM concepts and best practices
Certifications & Credentials
- ServiceNow Foundational Certifications (CSA and/or CAD)
- ServiceNow Implementation Certifications (CIS)
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