Description
About AlayaCare
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
About the Role
The Professional Services Consultant plays a critical, customer-facing and internal role that enables the growth of professional services. In this role, you will be responsible for the successful delivery and execution of professional services-led implementations and projects. You will lead customer and internal stakeholders, apply subject matter expertise in the AlayaCare platform and the home care industry, and help customers achieve value through high-quality project deliverables.
This position will focus on public sector, non-profit, and private customers located in Canada.
What You’ll Do
- Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training.
- Serve as a trusted advisor to customers, addressing issues as they arise and escalating to the Project Manager when scope, timeline, or budget may be impacted.
- Support customers through digital transformation across all aspects of their home care operations.
- Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey.
- Contribute to the development of repeatable professional services offerings and packages.
- Deliver data-driven consulting recommendations based on industry and segment best practices.
- Execute defined professional services engagements.
- Develop customer testing and training plans, iterate on AlayaCare best practices, and support execution of the Professional Services Delivery Model.
- Identify new Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals.
- Support Implementation Specialists in learning the product and market and in delivering quality engagements.
- Provide input into the development of new professional services offerings.
- Offer ongoing coaching to Implementation Specialists on assigned projects, including documenting feedback for their managers.
- Maintain up-to-date knowledge of and compliance with internal processes and procedures.
- Perform other job-related duties as assigned.
What You Bring
- 5+ years of relevant professional experience.
- Bachelor’s Degree (B.Sc., B.Comm., or equivalent).
- 3+ years of experience in SaaS consulting and/or health care implementations.
- 2+ years of experience leading complex internal and external engagements, including functional and cross-functional teams.
- Demonstrated passion for understanding customer business goals and challenges.
- Ability to communicate effectively with customer leadership.
- Proven ability to recognize and clearly articulate complex project-related problems.
Similar jobs
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.…
Est. 85,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Est. 65,000 GBP
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 80,000 GBP
CX Transformation Specialist - Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through str…
Est. 95,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Job Summary We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design an…
Est. 120,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 85,000 USD
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
Est. 140,000 USD
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, a…
Est. 85,000 GBP
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 80,000 GBP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and e…
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 80,000 GBP
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 85,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 115,000 USD
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 80,000 EUR
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 120,000 USD
We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to…
Est. 55,000 GBP
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 120,000 USD
Job Title: Client Director Reports To: The Client Director will report to the Managing Vice President, or equivalent leadership. Job Overview: The Client Director is responsible for the operational and financial health o…
Est. 25,000 EUR
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 80,000 USD
Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Mi…
Est. 120,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Summary/Objectives The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on…
Est. 80,000 USD
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to…
Est. 140,000 USD
The Role The Director, Technology Applications provides strategic and tactical leadership and works in collaboration with the IT Leadership team and Business Partners to deliver integrated technology solutions. From an A…
Est. 95,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…