Hospital Administrator - PawDoc Urgent Care
Lakefield Veterinary GroupPort Orchard, Washington, United States · Posted 1 month agoDescription
At PawDoc Urgent Care, we are reimagining veterinary care to be more accessible, transparent, and stress-free for every pet family. By combining high-quality medicine with a concierge-style experience, we make it easier for pet parents to get the care their pets need, without the anxiety or uncertainty. Our goal is to bridge the gap between general practice and emergency/overnight care, offering non-life-threatening urgent care for pets in need.
Our client-centric approach is designed around convenience and connection. From pre-visit digital onboarding to real-time SMS updates, we keep pet owners informed and engaged every step of the way. Our reception-less, open lobby ensures every client and pet is personally welcomed, while our team takes time to sit down with clients, review care plans, build trust, and take care of pets.
At PawDoc, every detail, from warm greetings to thoughtful pick-up experiences—is intentional. We’re not just providing veterinary services, we’re creating a personalized partnership in care that puts the human-animal bond at the center of everything we do.
Are you a compassionate leader who thrives at the intersection of client experience and operational excellence? We’re looking to add a Hospital Manager to oversee the day-to-day operations at PawDoc Urgent Care while ensuring every pet owner feels welcomed, informed, and supported.
This role blends hospitality, client communication, and hospital management to create a seamless experience for our clients and a positive, collaborative environment for our team. You’ll be a key partner in helping our veterinary professionals focus on what they do best—delivering exceptional patient care.
What You’ll Do
Client Care & Experience
· Welcome and check in clients with warmth and professionalism.
· Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
· Guide clients through their visit, including rooming, consultations, and checkout.
· Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
· Send SMS updates and coordinate scheduling to keep visits running smoothly.
· Support seamless communication between in-person care and digital services.
· Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
· Maintain a clean, welcoming, and professional client-facing space.
· Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
Hospital Management & Leadership
· Foster a compassionate, accountable, and collaborative hospital culture.
· Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
· Recruit, onboard, train, and mentor hospital staff.
· Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
· Provide ongoing performance management, feedback, recognition, and formal evaluations.
· Handle hospital payroll, inventory management, and accounts payable/receivable.
· Manage facilities and equipment maintenance.
· Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
· Build strong relationships with local veterinarians and represent the practice at community events.
What We’re Looking For
· High school diploma or equivalent required; bachelor’s degree in Management, Communication, Business Administration, or a related field preferred.
· 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
· Experience in client service or veterinary care strongly preferred.
· A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
· Excellent verbal and written communication skills with a client-centered approach.
· Strong organizational and multitasking abilities.
· Familiarity with practice management systems, payment processing, and digital communication tools.
· Ability to collaborate effectively while maintaining confidentiality and professionalism.
Working Environment
· Based in a veterinary hospital with frequent client and team interaction.
· Requires standing, walking, and computer/phone use throughout the day.
· May include flexible scheduling, evenings, or weekends depending on hospital hours.
· Emotional resilience is important when supporting clients during sensitive situations.
Why Join Us?
You’ll play a vital role in shaping the client experience, supporting our veterinary team, and helping our hospital thrive. If you’re passionate about leadership, service excellence, and building meaningful relationships—with both people and pets—we’d love to hear from you.
To learn more about the position please contact:
Emily Brechner at ebrechner@lakefieldvet.com
#LI-JR1
Similar jobs
Est. 23,500 USD
At PawDoc, we are reimagining veterinary care to be more accessible, transparent, and stress-free for every pet family. By combining high-quality medicine with a concierge-style experience, we make it easier for pet pare…
Est. 135,000 USD
Opening January 2027!!! PawDoc Urgent Care and Surgery Dental Center is opening a brand-new center in Tacoma, Washington! We are looking for a Veterinarian to perform Surgical and Dental procedures. At PawDoc, we believe…
Est. 135,000 USD
Opening January 2027!!! PawDoc Urgent Care and Surgery Dental Center is opening a brand-new center in Tacoma, Washington! We are looking for an Urgent Care doctor to join our team! To meet the needs of our communities, w…
Est. 95,000 USD
Poulsbo Animal Hospital - Poulsbo, WA Build the Future of Urgent Care Veterinary Medicine in a Thriving Coastal Community Poulsbo, WA – Located on Washington's scenic Kitsap Peninsula, Poulsbo offers the perfect balance…
Est. 75,000 USD
Cat Care Professionals is seeking a Veterinary Hospital Manager with strong emotional intelligence and a genuine passion for developing people and building strong teams. The ideal candidate brings experience leading and…
Est. 70,400 USD
EXCITING OPPORTUNITY WITH A NEW URGENT CARE HOSPITAL! $3,000 SIGN-ON BONUS with an active Washington LVT License! PawDoc Urgent Care bridges the gap between general practice and emergency/overnight care, offering non-lif…
Est. 70,000 USD
The Pet Stop is seeking is seeking an experienced Veterinary Hospital Administrator to support our 5 - doctor practice. If you are passionate about caring for animals and people, and have natural leadership skill, please…
Est. 85,500 USD
Are you a natural leader with a passion for animal care and team development? Edmonds-Westgate Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for mentors…
Est. 90,000 USD
Bellevue Animal Hospital is seeking a forward-thinking, business-savvy Hospital Administrator to join our established, six-doctor practice. This leadership role is ideal for someone with a strong background in business o…
Est. 39,960 USD
Poulsbo Animal Clinic is seeking an experienced Veterinary Assistant to join our team and help create exceptional experiences for clients and patients during exams and outpatient visits. We are seeking an outgoing veteri…
Est. 85,000 USD
Summary The Veterinary Hospital Area Manager is accountable for driving sustainable growth, operational excellence, and regulatory compliance across a portfolio of veterinary hospitals. This role blends hands-on in-hospi…
Est. 77,000 USD
Are you a confident, people-first leader who thrives in a fast-paced environment and enjoys building high-performing teams through growth and change? Animal Care Center of Carters Creek is seeking an visionary Veterinary…
Est. 87,500 USD
Veterinary Practice Manager PetCare Veterinary Clinic | Roseville, CA Salary: $75,000–$100,000 annually, based on experience, plus annual performance bonus (up to 15%) Lead a Team. Build a Culture. Make a Difference. Gre…
Est. 65,000 USD
Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and…
Est. 70,400 USD
EXCITING OPPORTUNITY WITH A NEW URGENT CARE AND DENTAL SURGERY CENTER IN TACOMA, WASHINGTON! $3,000 SIGN-ON BONUS with an active Washington LVT License! Opening January 2027! We are looking for an LVT to work in our Urge…
Est. 41,440 USD
Wildwood Animal Hospital is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opportun…
Est. 135,000 USD
Full-Time Urgent Care Veterinarian – Uptown Animal Hospital (Gig Harbor, WA) Join a compassionate, client-centered team where medicine, mentorship, and balance come first. Are you looking for a place where you can practi…
Est. 90,000 USD
Are you a natural leader with a passion for animal care, team development, and hands-on veterinary medicine? Mission Valley Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational exc…
Est. 70,000 USD
Are you a natural leader with a passion for animal care and team development? Vista Vet Animal Hospital & Pet Lodge is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for me…
Est. 150,000 USD
Medical Director | Uptown Animal Hospital | Gig Harbor, WA Lead with compassion, collaboration, and high-quality medicine in one of the Pacific Northwest’s most beautiful communities. Uptown Animal Hospital in Gig Harbor…
Est. 70,400 USD
EXCITING OPPORTUNITY WITH A NEW URGENT CARE AND DENTAL SURGERY CENTER IN TACOMA, WASHINGTON! $3,000 SIGN-ON BONUS with an active Washington LVT License! Opening January 2027! We are looking for an LVT to work in our Surg…
Est. 125,000 USD
Sign-on Bonus Available + No Non-Compete! Relocation Available Are you passionate about delivering top-notch veterinary care to pets and their families? Do you excel in a supportive, growth-oriented environment that valu…
Est. 70,000 USD
Lead with Purpose. Build Culture. Drive Lasting Change. Are you the kind of leader who sees opportunity where others see challenges? Do you thrive on building engaged teams, creating accountability, and transforming hosp…
Est. 44,800 USD
Veterinary Assistant in Springfield, OR - Day and Overnights shifts available! Emergency Veterinary Hospital is seeking Veterinary Assistants to support our 13 doctors in our 24/7 ER practice. Our FT assistants work 3-12…
Est. 37,600 USD
[Insert Hospital Name] is seeking an experienced Veterinary Assistant to join our team and help create exceptional experiences for clients and patients during exams and outpatient visits. We are seeking an outgoing veter…
Est. 37,600 USD
Bayshore Animal Hospital is seeking an experienced Veterinary Assistant to join our team and help create exceptional experiences for clients and patients during exams and outpatient visits. We are seeking an outgoing vet…
Est. 44,800 USD
Ohana Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, b…
Est. 62,000 USD
Are you a natural leader with a passion for animal care and team development? San Juan Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for mentorship, and…
Est. 35,200 USD
For Paws Veterinary Clinic is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is a great opportunity…
Est. 37,600 USD
Healing Hearts Animal Urgent Care is seeking a Pet Care Assistant to join our team! Our Care team is dedicated to the care and comfort of our patients while providing critical support to the veterinary team. In this role…