Manager, NCS Volunteer Program & Operations
LA28 (Web)Los Angeles, California, United States · Posted 2 days agoDescription
Manager, NCS Volunteer Program & Operations
Sport & Games Delivery — National Olympic & Paralympic Committee Services (NCS)
Reports to: Sr. Director, NCS
LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.
Role Purpose
Positioned within the NCS Services & Operations team, the NCS Volunteer Program & Operations Manager is charged with architecting and delivering a comprehensive, enriching, and highly effective Volunteer Program. This program plays a pivotal role in ensuring all National Olympic Committees (NOCs) and National Paralympic Committees (NPCs) have the critical support they need throughout the Olympic and Paralympic Games.
Key Responsibilities:
NCS Volunteer Program Management
- Develop the comprehensive NCS Volunteer Program encompassing the NOC/NPC Assistants Program, NOC/NPC Own Assistants Program, and NCS Games-time Volunteers (estimated 800+ volunteers).
- Lead recruitment and training of required volunteers in close collaboration with People Management (PEM).
- In partnership with and in accordance with the IOC and IPC manage the forecasting and allocation of Volunteers to NOCs and NPCs according to delegation size, experience and multilingual needs.
- Deliver a high-impact training and onboarding curriculum covering Olympic and Paralympic Games, cultural sensitivity, and disability awareness in order to effectively support the diverse needs of the NOCs and NPCs at Games-time.
- Design a volunteer testing and readiness program that leverages Pre-Games events, such as the Chefs de Mission Seminar to trial operations and identify key volunteer leadership talent early.
- Create engaging Games-time activities and retention strategies that keep volunteers motivated, connected, and supported throughout their missions.
NCS Volunteer Program Operations
- Develop the tools, manuals, and tracking systems required to monitor program development and ensure on-time delivery of all NCS volunteer-related operational milestones across both the Olympic and Paralympic Games.
- Coordinate NCS volunteer role assignments and shift scheduling, ensuring coverage aligns with specific delegation operational needs.
- Serve as the primary escalation point for all NCS Volunteers, directing ongoing communications (such as volunteer newsletters) and setting clear expectations.
- Actively monitor and manage working conditions, ensuring reliable access to transport, meals, and dedicated rest areas within the Village
Games-time Operations (Volunteer Office Leadership)
- Direct the daily operations of the NOC/NPC Assistants Program office within the NOC/NPC Services Centre, overseeing seamless volunteer check-in/check-out processes, credential verification, and daily briefing sessions.
- Manage NOC/NPC Services Center volunteers assigned to front desk and back-of-house (BOH) administration; and supporting other Games-time programs.
- Actively manage the shared pool of unassigned NOC/NPC Assistants, redistributing resources in real-time to support delegations during peak operational periods or to immediately cover shift absences.
- Oversee the successful dispatch of volunteers for critical daily tasks, including inventory inspections, office set-ups, uniform distribution, and specialized missions like Ceremonies field marshaling.
- Serve as the immediate operational point of contact to rapidly resolve scheduling conflicts, performance issues, or expectation mismatches between NOCs/NPCs and their assigned volunteers.
- Execute daily reporting on volunteer attendance, shift fulfillment rates, and operational stress points to inform NCS leadership and adapt workforce strategies on the fly.
Team Management
- Build and lead a team dedicated to supporting the successful and on-time delivery of the NCS Volunteer Programs
- Empower teammates to deliver an enriching and engaging volunteer experience for both the volunteers and the NOCs & NPCs.
- Set clear and measurable objectives to track team progress, performance, and workforce trends, supporting a culture of continuous improvement and data-driven decision-making.
- Cultivate an inclusive, transparent, honest, and welcoming working environment for all NCS staff and volunteers.
Required Competencies
- 5+ years of professional experience in volunteer management, workforce operations, large-scale event management, or international relations.
- Bachelor’s degree in Sports Management, International Relations, Business Administration, Human Resources, or a related field (or equivalent combination of education and professional experience).
- Strong organizational skills with the ability to manage scheduling matrices, shift rosters, and workforce management systems.
- Proven experience designing and delivering onboarding programs and specialized training for large, diverse groups.
- A high degree of cultural sensitivity, disability awareness, and a deep commitment to fostering an inclusive, welcoming environment for a globally diverse delegation and workforce.
- Fluency in English (written and spoken) is required. Proficiency or fluency in an additional language (especially French and Spanish) a plus.
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