Rental Service Agent
Indie CampersSplit, Splitsko-dalmatinska županija, Croatia · Posted 3 months agoDescription
ABOUT US
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
The Rental Service Agent is a dual-focused role:
- Customer Experience Champion for rentals
- Sales Specialist for RV purchase demos and conversions
This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
THE ROLE
The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
- Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.
WHO ARE WE LOOKING FOR?
- Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
- Must have: Strong communication and customer engagement skills.
- Must have: Ability to understand and explain technical RV/vehicle systems.
- Must have: Hands-on, adaptable, solution-oriented under pressure.
- Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
- Must have: Organised, detail-focused, and proactive in managing leads or customers.
- Must have: Driving License (Category B) required.
- Must have: English and Nice to have: Croatian Proficiency
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
- Must have: Able to lift or carry light to moderate items (10–15 kg).
- Must have: Comfortable working outdoors in varying weather conditions.
- Must have: Flexible to work weekends, holidays, and peak-season schedules.
- Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
Are you Ready to Go Indie?
Similar jobs
Est. 35,000 EUR
About Us Indie Campers, the go-to campervan marketplace, is on a mission to make road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong boo…
Est. 35,000 EUR
CHI SIAMO Indie Campers, il principale marketplace per campervan, ha la missione di rendere i viaggi on the road accessibili a tutti. Grazie al suo approccio digitale e alla forte attenzione al cliente, Indie Campers ha…
Est. 35,000 EUR
CHI SIAMO Indie Campers, il principale marketplace per campervan, ha la missione di rendere i viaggi on the road accessibili a tutti. Grazie al suo approccio digitale e alla forte attenzione al cliente, Indie Campers ha…
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As a Business Development Manager…
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. In this role, you will make an imp…
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As a Legal Counsel at Flix, you ca…
Est. 115,000 USD
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s pr…
Est. 60,000 GBP
About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to con…
Est. 55,000 EUR
Location: Italy We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance…
Est. 72,250 EUR
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Est. 80,000 PLN
Location: Warsaw - hybrid We Are RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving pe…
Location: Prague We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performanc…
Est. 115,000 USD
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. For the Allconnect website click here. Curious how Al…
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for a motivated and…
Est. 42,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 42,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 145,000 USD
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. For the Home website click here. Curious how RV Home…
Est. 375,000 USD
Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built b…
Est. 42,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 45,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 80,000 PLN
Location: Poland We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performanc…
Est. 80,000 EUR
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global au…
Est. 55,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 55,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 80,800 USD
*Contract position through the end of the year. Must be able to work Eastern Standard Time hours. We're looking for an organized, proactive, and client-focused Account Manager to join our Integrated Marketing team. Repor…
Est. 375,000 USD
Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built b…
Est. 185,500 USD
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Est. 100,000 USD
Senior CRM Specialist | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands,…
Est. 375,000 USD
Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built b…
Est. 60,000 GBP
Key Account Manager I Viator About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, techno…