Customer Success Manager, Sr. Manager — Public Sector
ExigerMcLean, Virginia, United States · Posted TodayDescription
Who We Are:
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Customer Success Manager, Sr. Manager — Public Sector
Location: McLean, VA
Work Environment: Hybrid
Role Summary
Exiger partners with government agencies and organizations operating in complex, mission-critical environments where supply chain visibility, regulatory compliance, risk management, and operational resilience are essential. As our Public Sector business grows, we are expanding our Customer Success organization across Federal Civilian, the Department of War, the Defense Industrial Base, and related public-sector programs.
We are seeking a Customer Success Manager, Sr. Manager — Public Sector to serve as the primary post-sale strategic partner for a portfolio of customers. Reporting to Public Sector Customer Success leadership, you will drive onboarding, platform adoption, value realization, retention, and long-term account success.
You will develop trusted relationships across customer organizations, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes. Depending on the needs of each account, you will deliver strategic, high-touch support or leverage scalable engagement programs, enablement resources, and self-service tools to accelerate time to value.
This role is ideal for a proactive, customer-focused professional who enjoys building relationships, navigating complex stakeholder environments, and translating technology into meaningful mission outcomes. The successful candidate will be comfortable balancing strategic account leadership with hands-on execution in a fast-paced AI powered environment – where moving with urgency, adapting quickly, and helping our customers stay ahead of evolving threats are essential to mission success.
What You Will Do
Customer Success Account Management
- Manage a portfolio of Public Sector customer accounts, serving as the primary post-sale point of contact and trusted advisor.
- Build strong relationships with Public Sector stakeholders, program leaders, mission owners, analysts, technical users, and executive sponsors.
- Lead customer meetings, status updates, workshops, executive briefings, and business reviews that clearly demonstrate progress, outcomes, and value.
- Develop tailored success and adoption plans that align Exiger’s platform capabilities with each customer’s mission priorities and business objectives.
- Create and maintain repeatable engagement programs, enablement materials, and self-service resources that accelerate adoption and time to value.
- Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines across assigned accounts.
- Proactively identify risks to adoption, customer satisfaction, and retention, then develop and execute mitigation plans in partnership with internal stakeholders.
- Drive retention and support successful renewals by documenting outcomes, demonstrating measurable value, and maintaining alignment with evolving customer priorities.
- Identify opportunities to expand platform adoption, use cases, and stakeholder engagement within existing accounts.
- Partner cross-functionally with Product, Support, Delivery, Analytics, Sales, and Customer Success Operations to resolve issues, address customer needs, and continually improve the customer experience.
What You Need
Required
- Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer-facing role.
- Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base.
- Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment.
- Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership.
- Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes.
- Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings.
- Ability to learn technical concepts and communicate them clearly to both technical and nontechnical audiences.
- Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.
- Ability to interpret customer usage and engagement data and translate it into actionable strategies.
- Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
Similar jobs
Est. 85,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Est. 95,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to desig…
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in…
Est. 55,000 GBP
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Est. 110,000 USD
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automatin…
Est. 65,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 165,000 USD
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in…
Est. 90,000 USD
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thriv…
Est. 110,000 USD
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automatin…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Est. 85,000 GBP
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 120,000 USD
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
Summary/Objectives The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on…
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 65,000 GBP
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentle…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 120,000 USD
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Est. 60,000 USD
Overview *Location: Remote (Candidates based in Virginia or North Carolina are preferred)
Est. 120,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 140,000 USD
Are you ready to make an impact?West Monroe is seeking a Senior Manager to join our Applied AI Value Creation team. This role is designed for an experienced consulting leader who combines deep industry or functional expe…
Est. 80,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 90,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 85,000 USD
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington D…
Est. 80,000 GBP
CX Transformation Specialist - Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through str…
Est. 140,000 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…
Est. 140,000 USD
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in…
Est. 120,000 USD
Enterprise Applications Manager Location: Remote, United States About the Role We are seeking a highly technical and strategic Enterprise Applications Manager to join our CRM & Revenue Technology team within Revenue…