Description
Our Company
Position Overview
What You'll Do
- Perform maintenance, troubleshooting, and break/fix support for AV hardware and software across conference rooms, phone booths, huddle spaces, event venues, and other office environments.
- Conduct daily and weekly preventative maintenance inspections to ensure AV systems are operating effectively and aligned with global standards.
- Monitor and manage AV support requests through Zendesk, ensuring timely resolution or escalation where required.
- Provide onsite and virtual support for corporate events, including setup, testing, operation, monitoring, and decommissioning activities.
- Support the commissioning, testing, and turnover of newly installed and retrofitted AV systems.
- Maintain accurate AV equipment inventory, organise storage areas, and coordinate electronic waste disposal and decommissioning activities.
- Assist with AV-related Moves, Adds, Changes, and Deletes (MACD) across office environments.
- Test and validate new AV designs and solutions in partnership with engineering teams.
- Accurately record all service activities within the ticketing platform to support reporting, analytics, and continuous improvement initiatives.
- Ensure the reliable operation of AV technologies, including digital signage, background music systems, LED walls, and lobby technology through proactive maintenance.
- Provide AV support across the APAC region for onsite, offsite, and hybrid events.
What You'll Need to Succeed
- Ability to work independently and remain accountable in a fast-paced environment.
- Strong problem-solving skills with the ability to think both creatively and methodically when addressing technical issues.
- Knowledge of enterprise production environments and video conferencing technologies.
- Excellent interpersonal, customer service, and conflict resolution skills.
- Willingness to learn, adapt, and align with client culture and operational requirements.
- Ability to collaborate effectively within a team while also managing individual responsibilities.
- Ability to perform physical tasks, including lifting and moving equipment, and carrying out installation, integration, and maintenance activities.
Preferred Qualifications
- Experience supporting enterprise AV environments and collaboration technologies.
- Familiarity with video conferencing platforms and room control systems.
- Experience working with ticketing and service management platforms such as Zendesk.
- Exposure to AV commissioning, testing, and system validation processes.
- Understanding of event support operations within corporate environments.
Belonging at EOS
#INDAPAC
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