Description
Are you ready to deliver an unmatched client experience at the first touchpoint with our firm?
Can you transform prospective leads into firm clients with your persuasive communication skills?
Do you have the ability to manage information efficiently while ensuring clients feel valued and heard?
Are you excited about the opportunity to work remotely while impacting our firm's client growth and success?
Final question: When faced with a challenge, do you get excited or run away?
** IMPORTANT: TO APPLY **
If you have any questions, please email recruit@crisp.co only.
- Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.
**RECRUITERS DO NOT CONTACT**
The Law Offices of Gonzalez & Associates, founded in 2007, has built a strong reputation for excellence in personal injury law, alongside services in bankruptcy, immigration, and family law. Our mission is to deliver effective legal representation with compassion and care, spearheaded by the father-daughter team of Neil and Alexis Gonzalez. They embody the firm’s philosophy that a caring approach combined with legal expertise leads to the best outcomes.
Located in multiple offices across Florida, including Miami, Tampa, Orlando, and Coral Gables, we serve a diverse clientele, including English and Spanish-speaking communities. Our commitment to justice is reflected in successful recoveries for personal injury clients and our profound dedication to supporting clients across various legal challenges. We strive to make the legal process as seamless as possible, offering flexible payment plans and meeting options tailored to client needs.
As our first Global Intake Specialist, you will be the welcoming voice of The Law Offices of Gonzalez & Associates, charged with the critical role of converting potential clients into enduring partners. Your responsibilities will extend beyond preliminary information gathering, emphasizing relationship-building and providing a premium client experience from the first interaction. You will be integral in ensuring that prospective clients choose our firm to represent them across personal and legal challenges, ultimately supporting their journey towards resolution and relief.
What you’ll do:
- Client Intake: Serve as the primary point of contact for prospective clients, conducting initial intake conversations via phone and messaging applications while delivering a high-touch, empathetic experience in both English and Spanish. Build rapport quickly, listen actively, ask thoughtful follow-up questions, and make prospective clients feel heard and confident in the firm.
- Lead Conversion: Use a consultative, relationship-based sales approach to convert qualified leads into signed clients, persuasively communicating the firm’s value while building trust and confidence without relying on high-pressure sales tactics.
- Expectation Management: Clearly communicate the firm's intake process, manage prospective client expectations, and ensure they understand what to expect next.
- Information Gathering: Gather and document essential client information through natural conversation, identifying key facts, asking relevant follow-up questions, and moving beyond simply reading from a script. Transfer qualified matters to the appropriate attorney or team member as needed.
- Later-Hour Coverage: Provide intake support later in the day to connect with prospective clients who may be unavailable during traditional business hours, with openness to occasional weekend coverage as needed.
- Technology Utilization: Utilize RingCentral, messaging applications, and other firm platforms to communicate with prospective clients, maintain accurate information, and coordinate with internal team members.
- Additional Team Support: When intake volume allows, assist with select intake-adjacent or early case-support tasks, such as opening claims, as directed by the team.
What we’re looking for:
- Bilingual Proficiency: Must be fluent in English and Spanish, capable of speaking, reading, and writing in both languages effectively.
- Customer Service Focus: Demonstrated experience providing empathetic, client-centered service with the ability to build rapport quickly, listen actively, manage expectations, and create a premium one-on-one client experience. Call center and other high-volume customer-facing backgrounds are welcome.
- Sales Experience: Ability to use a consultative, relationship-based sales approach to build trust and convert qualified leads, ideally with experience in professional services, customer-facing sales, or a similar environment. Candidates should be persuasive without being overly aggressive or transactional.
- Remote Work Readiness: Comfortable working remotely while maintaining consistent availability, responsiveness, and effective collaboration during the firm’s preferred later-day working hours. Must be highly computer literate and have access to a reliable computer, strong internet connection, and the ability to effectively use digital communication tools and platforms.
- Legal Intake Insight: Experience in legal intake, personal injury, automobile insurance, insurance claims, or case management is a strong plus, but not required. Exceptional customer service, communication, and sales ability are more important than substantive legal experience.
- Communication Skills: Strong phone presence with the ability to communicate naturally and professionally, ask thoughtful questions, understand what prospective clients are saying, and explain information clearly in both English and Spanish.
Why you should work here:
- Meaningful Client Impact: Play an important role in shaping the prospective client experience, helping people feel heard, supported, and confident in the firm from their very first interaction.
- Autonomous Environment: Work with clear expectations while taking ownership of your responsibilities and operating independently within the firm’s intake process.
- Stable Team Environment: Join an established team where employees tend to stay long term, with opportunities to learn, develop your skills, and become an integrated member of the firm.
- Opportunity to Grow Your Skills: Gain experience working with a U.S.-based law firm while developing your capabilities in client service, legal intake, communication, and relationship-based sales.
If you are a dynamic, bilingual professional ready to deliver an exceptional intake experience with The Law Offices of Gonzalez & Associates, we invite you to apply. Your contributions will be pivotal in shaping the initial client interactions and driving the firm's growth and success in helping clients navigate their legal challenges. Join us in making a difference. Apply today.
Similar jobs
Est. 65,000 USD
Are you a persuasive communicator who can turn inbound leads into signed clients with persistence, empathy, and confidence? Can you manage high volumes of inquiries with speed, accuracy, and professionalism while keeping…
Est. 12,000 USD
Are you the orchestrator of order in a fast-paced legal setting, adept at maintaining the harmony between client communication and administrative precision? Do you thrive when handling a steady flow of intake calls, ensu…
Are you skilled in delivering empathetic and efficient client interactions, especially in high-stress situations? Can you confidently communicate the value of legal consultations and handle objections with ease? Are you…
Do you thrive in fast-paced environments where your consultative sales skills directly impact the bottom line? Are you fluent in Spanish and English, ready to expand our firm’s presence in the Spanish-speaking market? Ca…
Est. 30,000 USD
Are you a dynamic leader who brings out the best in others while delivering legal solutions that truly matter? Do you have the strategic vision to turn inbound leads into loyal clients, blending coaching, accountability,…
Est. 85,000 USD
Are you a data-driven professional with a passion for optimizing processes and enhancing client intake experiences in the legal field? Do you possess the analytical acumen to dissect complex data sets, identify inefficie…
Est. 85,000 USD
Do you thrive on turning complex legal cases into opportunities for justice and change? Are you ready to lead and inspire a team toward excellence in client intake and relations? Can you combine your legal expertise with…
Est. 45,000 USD
Are you passionate about guiding immigrants through complex legal processes and ensuring they feel supported along the way? Do you have the keen ability to convert inquiries into consultations while providing excellent c…
Est. 55,000 USD
Are you a skilled litigation paralegal who excels in keeping complex cases organized and moving forward, even under pressure? Do you believe in not just handling cases, but in guiding clients through the legal process wi…
Est. 85,000 USD
Are you ready to lead and transform the intake operations of a top-tier personal injury law firm? Do you have the strategic vision to elevate client engagement and drive growth through exceptional intake processes? Can y…
Est. 45,000 USD
Are you ready to be the first smiling face and welcoming voice at a leading personal injury firm? Do you thrive in dynamic settings where your organizational skills and client-focused mindset make a real impact? Can you…
Est. 65,000 USD
Do you excel in both social media marketing and empathetic client interactions? Are you ready to play a pivotal role in an esteemed legal firm's client journey? Can you swiftly transition from creating engaging content t…
Est. 55,000 USD
Are you fluent in both Spanish and English, ready to bridge language gaps in a vibrant legal setting? Do you thrive in a fast-paced environment, where your organizational skills can shine? Are you excited about supportin…
Est. 45,000 USD
Are you the type of person who keeps things organized, follows through on details, and ensures nothing falls through the cracks? Do you take pride in supporting a team by making sure communication, documents, and schedul…
Est. 85,000 USD
Do you have the creative spark to build a compelling employer brand that stands out in the legal industry? Can you navigate and enhance Kanner & Pintaluga's unique collaborative culture to recruit top legal talent? D…
Est. 80,000 USD
Do you thrive in high-pressure environments where your sales prowess can make a vital impact every day? Are you a natural closer with the ability to turn high-stakes consultations into successful legal engagements? Can y…
Est. 60,000 USD
Are you a strategic thinker with a keen eye for detail in high-stakes legal environments? Can you navigate the fast-paced demands of personal injury litigation? Do you thrive in roles where your analytical skills directl…
Est. 55,000 USD
Are you a client-focused professional who can build trust quickly over the phone? Do you excel at guiding prospective clients through a thoughtful, empathetic intake experience? Are you comfortable helping clients unders…
Est. 95,000 USD
Are you a detail-driven Paralegal who takes pride in delivering clarity, compassion, and consistency in every client interaction? Do you bring strategic thinking and legal precision to the table, drafting documents, mana…
Est. 70,000 USD
Our Fresno office is looking to hire an experienced Senior Client Intake Specialist (Immigration/Criminal Law) with a desire to grow within the legal industry. This position must be staffed by an individual who is busine…
Est. 22,500 USD
Are you an exceptional legal draftsman ready to step into a pivotal role at a dynamic personal injury firm? Do you have the skills to transform legal documentation and support into a seamless engine for case success? Can…
Est. 30,000 USD
Are you an internationally trained attorney ready to leverage your expertise in a dynamic paralegal role? Do you seek a rewarding opportunity to gain valuable U.S. legal experience while supporting the commercial team of…
Est. 144,000 USD
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client s…
Est. 12,000 USD
Are you passionate about supporting legal teams in a fast-paced, high-impact environment? Do you excel in organizing and managing complex litigation tasks with precision and accuracy? Are you ready to take your career to…
Est. 55,000 USD
Are you passionate about client service and ready to make a difference in personal injury law? Can you excel in a fast-paced, competitive environment while maintaining empathy and professionalism? Do you thrive on solvin…
Est. 85,000 USD
Do you have the expertise to transform litigation support into a seamless operation, bridging the gap between paralegal management and strategic process innovation? Are you driven to lead a team, ensuring operations run…
Est. 61,200 USD
Our Bakersfield office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Senior Client Intake Specialist will be the point…
Est. 140,000 USD
Are you ready to revolutionize the marketing landscape for one of Jacksonville’s premier law firms? Do you have the strategic vision to unify and lead a fragmented marketing function into a cohesive force? Can you transf…
Est. 45,000 USD
Why Work For Us Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the supp…
Est. 95,000 USD
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client s…