Director, Product Management (Supply Chain Management)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to making shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion- dollar e-commerce industry from the ground up. We are one of the fastest-growing e- commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Fulfillment Product Team:

Coupang is seeking a highly skilled product manager to expand our logistics capabilities. Successful candidates will build products to help acquire and deliver products to our customers and drive ongoing refinement of our fulfillment success methodologies and metrics. As part of the Product team, you will engage in substantive collaboration across multiple specialized groups both internally within Coupang and externally with partners, including Operations, data, engineering and more. Your work will expose you to significant business operations and strategic initiatives, placing you at the core of our global expansion efforts.

What You will do:

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within supply chain automation.
• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.
• Identify new opportunities to enhance key business metrics in supply chain management.
• Drive new product development with clear objectives and timelines, fostering collaboration across teams and employing rigorous project management methodologies.
• Inspire the team with your product vision, collaborating cross-functionally to realize it.
• Develop a top-tier supply chain automation system that aligns with business objectives, enhances operational efficiency, reduces costs, and exceeds customer expectations.

Essential Qualifications:

• 10+ years of product management experience in SCM, with a track record of developing and executing a compelling product vision
• Leadership experience with a history of successfully launching and sustaining products and programs
• E-commerce or supply chain management domain expertise
• An analytical mindset suited to a fast-paced, data-driven, highly dynamic start-up like environment and the capability to translate ambiguous problems into insights, scoped features, and projects
• Strong business acumen and the ability to communicate effectively and influence others
• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders
• Demonstrated ability to understand technical challenges and make educated trade-offs between time, resources, and business needs
• A bias for action and a willingness to roll up your sleeves to get things done.

It would be great if you additionally have:

• Degree in quantitative field (business, engineering, statistics) or equivalent experience
• Experience in designing and launching supply chain planning products (e.g., vendor management, SKU management, ordering, fulfillment planning, inventory management, scheduling, routing, network design, etc.)
• Experience tackling ambiguous business and operational challenges, including the ability to model decision-making problems effectively, at the right level of abstraction
• Experience working in international environments and globally distributed teams

Recruitment Process and Others:

Recruitment Process

• Application Review - 1st Interview - Virtual Onsite Interviews - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.