Description
---
About the CMS Registry Solution
The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection.
We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA.
You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You’ll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment.
The Software Engineer — Support is an individual contributor responsible for maintaining the reliability, stability, and operational health of CMS services. This role focuses on hands-on execution within a single team or service area, supporting production systems and contributing to continuous operational improvement.
The role works across the full stack — Angular frontends, .NET (Core / 6+ / .NET 8) services, and SQL Server — and delivers KTLO / BAU outcomes including incident response, production troubleshooting, runbook maintenance, release and patch support, and reliability improvements under guidance.
The engineer collaborates closely with Product, Development, Platform, and Database teams to help ensure service availability, meet SLAs, and support safe change delivery.
What You’ll Do:
Incident Management & Operations
- Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deployments
- Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs
- Participate in an on-call rotation, following established escalation paths and providing after-hours support as required
- Communicate incident status and updates clearly to technical stakeholders
Monitoring, Troubleshooting & Reliability
- Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or Datadog
- Proactively tune alerts and act on early warning signals to prevent customer impact
- Diagnose complex production issues using logs, traces, metrics, and user reports
- Apply mitigations and deliver permanent fixes in collaboration with development teams
KTLO / BAU Ownership
- Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentation
- Perform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checks
- Support releases, hotfixes, and patches, including deployment validation and production smoke testing
Continuous Improvement
- Contribute to root cause analysis (RCA) for production incidents
- Identify recurring issues and suggest operational or automation improvements
- Assist with performance investigations, including SQL query analysis, under guidance
- Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency
What We’re Looking For:
Must Have
- Hands-on experience with .NET and C#, including modern .NET runtimes, for production support and fixes
- Familiarity with AWS services such as EC2, S3, CloudWatch, and IAM
- Exposure to CI/CD pipelines (GitHub Actions preferred), including release support and troubleshooting
- A DevOps mindset with interest in build, deploy, operate, and improve workflows
- Working knowledge of Angular, TypeScript, and RESTful APIs, with the ability to debug issues across the stack
- Experience supporting SQL Server–based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus)
- Comfort working in production environments and responding to incidents
- Interest in using AI-assisted development and intelligent QA tools to improve productivity
- Strong collaboration, communication, and ownership mindset
Nice-To-Have
- Experience with Docker and containerized applications
- Exposure to Infrastructure as Code (Terraform or CloudFormation)
- Familiarity with modern test automation tools (e.g., Playwright, Cypress)
- Prior experience in L2/L3 production support or on-call rotations
Impact You’ll Deliver:
By joining the Support team, you’ll help keep the CMS platform stable and trusted by contributing to faster incident resolution, safer releases, improved operational documentation, and the organization’s transition toward more cloud-native and automated operations.
What’s In It For You?
We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Benefits from Day 1
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
Financial planning
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
Competitive salary
Similar jobs
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of Aut…
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of Aut…
At AutoScout24, we’re excited to be hiring for our Canadian company, Trader Corporation — a key part of our international family.As the Canadian arm of Europe’s largest online car marketplace, Trader Corporation plays a…
We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canad…
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of Aut…
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of Aut…
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside
Est. 55,000 USD
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. W…
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
As a Graduate Software Developer at Optiver, you’ll work at the forefront of innovation, developing innovative solutions that enable us to respond to the financial markets at lightning-fast speeds. You’ll take ownership…
Est. 144,000 USD
Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG-aligned operating model…
Est. 144,000 USD
Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG-aligned operating model…
Est. 115,000 USD
Company Overview Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI…
Est. 115,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 85,000 USD
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
Est. 95,000 USD
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Est. 120,000 EUR
Who we are We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared…
Est. 56,000 USD
Locations: South Jordan, UT Salary: $56,000 Launch Your Career in Technology Every app, website, payment, and digital service relies on technology running smoothly behind the scenes. When something goes wrong, Production…
Est. 90,000 GBP
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized…
Est. 124,000 USD
Company Overview Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI…
Are you looking to thrive in a stimulating work environment? Join Levio, a leader in digital transformation, and take your career to the next level. You will work alongside high
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance t…
Est. 80,000 GBP
Company Overview Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial r…
Est. 120,000 GBP
About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with grea…
Est. 120,000 USD
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…
Est. 152,500 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…