Client Lead - Operations

WPP ProductionMumbai, India · Posted 3 months ago

Full-time

Description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

About the Role -

As part of the Client Services Operations Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Job Responsibilities -

Internal Responsibilities

• Demonstrate a thorough understanding of the WPP Production business model, services and technology

• Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant

• Ensure optimum productivity levels are achieved and team morale is high

• Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability

• Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate

• Coach and develop the team in their role to ensure achievement of their Personal Development

• Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports

Client Management Responsibilities

• Ensure clients understand agreed workflows and manage them through the process

• Set and manage client expectations deliverables and timeframes

• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

• Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client

• Build strong day to day relationships with all clients and agency stakeholders - communication is key

• Strive to better client and stakeholder relations

• Identify training opportunities for clients to ensure their adherence to processes & improve workflow

Project Management Responsibilities

• Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external

• Clients and agencies where necessary to ensure things get done but setting realistic expectations with clients

• Consistently deliver against all contractual obligations include SLAs and KPIs

• Keep your manager updated on status of projects

• Monitor internal workflows, identify areas for improvement and make recommendations

Quality Control Responsibilities

• Act as a brand QC/Guardian – always ensure brand guidelines, Q C checklists and procedures are followed

• Ensure all parties are aware of brand and Q C guidelines, ensure internal summaries are developed and distributed if necessary

• Highlight and resolve quality control issues

• Ensure the best external talent is always used – freelancers, translators, proofreaders,copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they passrelevant tests)

Financial Responsibilities

• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by your manager.

• Contribute to profitability of accounts, budgeting and forecasting process Business Development Opportunities

• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform your manager.

• Support the team in developing proposals for any new revenue opportunities

• Build and maintain a client business development

Job Requirements -

• 14 plus years managing and servicing international accounts

• Experience working in Digital & TV/ Broadcast will be an added advantage.

• Strong time management/prioritization skills

• Strong project management skills

• Can do attitude and an ability to work under pressure

• Strong interpersonal and communication skills

• Fluent oral and written English

• Strong numeracy skills

• Highly organized, detail oriented, client focused and proactive

• Experience of running a strong dynamic account team including resource planning

• Strong IT literacy, including Word, Excel, PowerPoint/Keynote

Why work here:
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy st atement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Please contact careers@wppproduction.com if you need the job advert or form in another format.

WPP ProductionLondon, United Kingdom

Est. 80,000 GBP

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class hu…

Full-time

Business Director3 months ago

WPP ProductionLondon, United Kingdom

Est. 80,000 GBP

Full-time

Senior Project Manager2 days ago

WPP ProductionNew York, New York, United States

Est. 120,000 USD

Full-time

Senior Project Manger29 days ago

WPP ProductionToronto, Ontario, Canada

Full-time