Head of Engineering - Quality

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Head of Quality Engineering

As Head of Quality Engineering at Wireless Logic, you will provide Engineering-wide leadership for how we build confidence in the systems and software that support our connectivity services. This is a strategic role focused on helping teams deliver modern, highly available connectivity systems quickly, safely and with clear evidence that quality has been considered throughout the delivery lifecycle.

You will report to the VP Engineering and partner closely with Engineering Managers, Engineering Leads, Product Managers, Delivery Managers, Architects, Site Reliability Engineers and senior leaders across Software, Mobile Core, Networks and Infrastructure. The existing Test Engineers in the Software group will report to this role and remain embedded in product squads, while you build a broader Quality Engineering capability that supports all Engineering domains.

This role is not about creating a separate testing function that owns quality on behalf of teams. It is about setting the strategy, standards, practices, tooling and measures that enable every Engineering team to improve release confidence, reduce escaped defects, strengthen auditability and increase the capability to deliver system changes quickly and safely.

Success will be measured by visible improvements in quality outcomes and delivery flow, including reduced rework and manual regression effort, improved test coverage and release readiness, better visibility of escaped defects and quality-related incidents, and stronger evidence for audit and governance across Engineering.

This role is focused on:

• Engineering-wide quality strategy: Defining and implementing a clear Quality Engineering vision, roadmap and set of standards that can be applied consistently across software, mobile core, networks and infrastructure while respecting the specialist needs of each domain.
• Fast and safe delivery: Working with Senior Engineering Leaders, improving the ability of Engineering teams to release changes frequently and confidently by embedding quality practices into discovery, design, build, test, release and operational readiness activities.
• Consistent standards and evidence: Establishing shared expectations for test strategy, acceptance criteria, automation, regression, release readiness, test evidence and quality gates so that teams can demonstrate what has been tested and why it is safe to proceed.
• Quality capability and community: Leading and developing Test Engineers, building a clear career path and creating a professional Quality Engineering community across Wireless Logic and the European operating companies.
• Quality metrics and continuous improvement: Creating transparent measures for escaped defects, defect trends, change failure rate, regression cycle time, test coverage, release confidence and quality-related incidents, then using those measures to drive practical improvement.
• Cross-domain quality leadership: Extending quality practices beyond Software Development into Infrastructure, Mobile Core and Networks by working with domain experts to introduce appropriate test approaches, scenario testing and release controls.

What a Head of Quality Engineering Does

• Define and own the Quality Engineering strategy: Create, publish and evolve the Engineering-wide Quality Engineering vision, strategy and implementation roadmap, ensuring it supports the wider Technology strategy and the need for highly available connectivity services.
• Lead and develop Test Engineers: Provide line management, coaching, performance support and career development for Test Engineers, ensuring they have clear expectations, strong professional standards and meaningful opportunities to grow.
• Establish common quality standards: Define practical standards for test strategies, acceptance criteria, test data, automation, regression, exploratory testing, non-functional testing, release readiness and evidence capture across Engineering teams.
• Improve release confidence and change safety: Partner with Engineering, Delivery, Architecture and SRE leaders to make releases safer through risk-based testing, automated verification, scenario testing, pre-release checks, operational readiness criteria and rollback learning.
• Measure and improve quality outcomes: Define meaningful baselines and reporting for defect trends, escaped defects, change failure rate, regression cycle time, test coverage, release confidence, quality-related incidents and rework, using the data to focus improvement effort.
• Drive automation and repeatability: Increase the use of automated testing and repeatable validation practices across appropriate layers, including unit, integration, API, contract, end-to-end, performance, resilience and deployment verification.
• Strengthen governance and auditability: Ensure testing criteria, approvals, evidence and release decisions are visible, traceable and consistently documented so that Engineering can meet audit, compliance and internal governance expectations.
• Facilitate learning from defects and incidents: Use defect analysis, post-incident reviews and operational feedback to identify systemic quality issues, improve test strategies and prevent repeat failures across teams and domains.
• Influence through partnership: Work through leadership, coaching and influence with Product, Delivery, Engineering, Architecture, SRE and operational stakeholders, helping teams make good quality decisions without slowing delivery unnecessarily.

Essential Knowledge

• Quality Engineering leadership: Deep practical understanding of modern Quality Engineering practices, with experience shaping quality strategy, standards and operating models across multiple teams or domains.
• Test strategy and automation: Strong knowledge of risk-based testing, automation strategy, regression design, exploratory testing, test data, test environments and appropriate use of unit, integration, API, contract, end-to-end, performance and resilience testing.
• Modern engineering delivery: Experience working with contemporary software and systems delivery practices including Agile and Lean delivery, DevSecOps, CI/CD, trunk-based development, automated deployment and continuous improvement.
• Reliability and availability principles: Understanding of how quality practices support highly available systems, including change failure reduction, incident prevention, operational readiness, observability, SLOs and post-incident learning.
• Metrics-driven improvement: Ability to define, collect and interpret quality and delivery metrics such as escaped defects, defect leakage, change failure rate, lead time, regression cycle time, test coverage, deployment confidence and quality-related incidents.
• Cross-domain technology awareness: Sufficient understanding of software, infrastructure, networking,