Bilingual Care Coordinator, Haitian Creole

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As a Care Coordinator at Wellthy, you will be responsible for supporting families and members across the US, addressing their unique caregiving needs, and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities. You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

You will report directly to a Care Manager

To be successful in this role:

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical Knowledge
• Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Qualifications required for this role include:

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus.
• 4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.

Qualifications that are preferred but not mandatory:

• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Total Rewards Package

• Salary Range: $24.00 - $27.00 per hour of work (including training).
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.