Veterinary Receptionist
Veterinary Practice PartnersWhite Oak, Pennsylvania, United States · Posted 10 days agoDescription
White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM – 7:00 PM; Tuesday–Thursday 8:30 AM – 5:00 PM; Friday 8:30 AM – 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM – 4:00 PM.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
- Minimum 1 year of experience as a veterinary receptionist
- Experience with veterinary practice management software; Cornerstone preferred
- Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
About White Oak Veterinary Clinic
White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.
#CSR
Similar jobs
Est. 35,200 USD
Receptionist Dublin Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are lookin…
Est. 29,120 USD
Bay Breeze Animal Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through c…
Est. 31,920 USD
Meadowbrook Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client exp…
Est. 37,600 USD
Fox Creek Veterinary Hospital at Manchester seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the…
Est. 37,920 USD
Veterinary Receptionist Caring Hands Clarendon is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role…
Est. 38,400 USD
Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experi…
Est. 37,600 USD
Receptionist Festival Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are lookin…
Est. 44,800 USD
Pure Paws Veterinary Care of Clinton Hill is seeking a skilled and compassionate Veterinary Receptionists to serve as the primary point of contact for our clients and their pets. This position plays an integral role in t…
Est. 37,440 USD
Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including hu…
Est. 41,400 USD
Receptionist Middlesex Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looki…
Est. 31,920 USD
Animal Care Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences,…
Est. 31,920 USD
Veterinary Receptionist Edinburgh Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adja…
Est. 37,680 USD
Receptionist Caring Hands Ashburn is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for…
Est. 31,920 USD
West Side Animal Clinic is seeking a Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opportunity for a vers…
Est. 37,680 USD
Lead Receptionist Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are l…
Est. 44,800 USD
Companion Pet Hospital is seeking an experienced Veterinary Assistant to join our team and support both outpatient care and procedural services, including surgery. We are seeking a versatile, skilled assistant who thrive…
Est. 34,200 USD
Family Pet Clinic is hiring a full-time Veterinary Assistant to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and ve…
Est. 31,920 USD
Friendtown Veterinary Clinic is seeking an experienced Veterinary Assistant to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent oppo…
Est. 35,200 USD
Receptionist Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for…
Est. 36,480 USD
Best Friends Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client ex…
Est. 35,200 USD
Customer Service Representative Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone…
Est. 31,200 USD
Receptionist Salary: $15-$16 dollars an hour dependent on skills and experience Schedule: Part-Time, Afternoons and Rotating Saturdays Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist to be the…
Est. 31,200 USD
Wrightstown Veterinary Clinic is seeking a Veterinary Kennel Assistant to join our team! Our Kennel team is dedicated to maintaining a clean and safe environment for patients, clients, and staff. In this role, you will f…
Est. 37,600 USD
Halifax Veterinary Center is seeking an experienced Veterinary Technician to join our team and support exceptional experiences for our clients and patients across all aspects of hospital care. This is an excellent opport…
Est. 44,800 USD
Receptionist Pure Paws Veterinary Care of Hell's Kitchen and Hudson Square are hiring part-time Front Desk Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the…
Est. 38,080 USD
Receptionist Broadway Veterinary Clinic is hiring a full-time Front Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are lookin…
Est. 37,600 USD
[Insert Hospital Name] is seeking an experienced Veterinary Assistant to join our team and help create exceptional experiences for clients and patients during exams and outpatient visits. We are seeking an outgoing veter…
Est. 41,440 USD
Receptionist Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are loo…
Est. 31,920 USD
North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build…
Est. 37,440 USD
Receptionist Ark Veterinary Hospital and Urgent Care is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit.…