Description
What you’ll be doing…
As a Field Services Supervisor at Verra Mobility, you will play a pivotal role in overseeing the deployment of Automated Photo Enforcement Systems across active work zones throughout the state. You will be responsible for ensuring that the team achieves the operational standards of 99% deployment execution and a 95% issuance rate. This position requires daily reporting to the regional depot and demands a blend of technical expertise coupled with strong customer support experience. In this role, your leadership will be crucial in motivating your team and driving transformative changes within the organization. You will be accountable for delivering operational performance through the management of quality metrics, ensuring adherence to service-level agreements (SLAs). Your ability to solve complex problems, think critically, and communicate effectively will be essential to your success and that of your team. You will have the opportunity to enhance service delivery while fostering a culture of excellence and accountability in field operations.
- Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including responsibilities for hiring, analyzing performance metrics, and executing disciplinary actions as needed.
- Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations.
- Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses.
- Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness.
- Maintain inventory levels for both the Depot and vehicles, ensuring that all operational supplies are readily available for team use.
- Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability.
- Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team.
- Ensure that all deployments are completed in compliance with state legislation and current program standards.
- Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs).
- Maintain full compliance with SLA requirements related to Field Services to drive operational success.
What we’re looking for…
You are a proactive team leader in mobile operations management, recognized for your ability to drive successful outcomes in a fast-paced environment. Your strong organizational skills and attention to detail enable you to effectively oversee a diverse group of 8-15 mobile operators, ensuring optimal performance and team cohesion. By collaborating with Field Service and Client Service teams, you identify areas for improvement and enhance client relations, fostering a culture of continuous improvement. Your expertise in workforce management allows you to create efficient schedules while maintaining strict adherence to operational budgets. With a commitment to maintaining compliance with state legislation and program standards, you conduct routine audits and manage inventory effectively, ensuring all necessary supplies are available. Your hands-on approach to diagnosing and repairing equipment ensures system reliability, demonstrating your dedication to operational excellence and results-driven leadership.
You’ll need to have…
- A High School Diploma or GED
- Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.
- Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.
Even better if you have one or more of the following:
- Associate’s degree in Operation Management, Business Management, Logistics and Supply Chain, and/or Construction Management
- Experience in the Photo Enforcement Industry.
- Experience with Office products like Excel, PowerPoint to generate reports.
- Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of an evolving and complex business.
- OSHA or other safety training certifications.
Where you will be working…
In this office-based position, you'll have the opportunity to work in a dynamic local environment, fostering direct collaboration with your team and other departments. You'll benefit from a structured schedule that includes regular in-person meetings and team-building activities, promoting a strong sense of community and communication. This role allows you to engage closely with colleagues and stakeholders, ensuring effective teamwork and support as you drive project outcomes and operational efficiency. Some weekend and overtime work may be required; overnight travel may be required with this position. Work from home is available based on business needs, leader approval, and/or departmental guidelines.
Additional Work Environment and Physical Requirement Details…
Work Environment
- As a Field Service Supervisor, you may have some exposure to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments.
- Noise levels will typically be moderate to moderately loud.
- You may also be exposed to high, precarious places in work at heights more than 10 feet.
- You will regularly work near moving traffic and occasional night work with reduced visibility.
Similar jobs
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Dallas, TX On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt At…
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Phoenix, AZ On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt At…
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Centennial, CO On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt…
Est. 65,000 USD
Job Title: Electrical Service Technician Company: Loenbro, LLC Business Unit/Department: Commercial/Industrial Location: Austin, TX Reports to: Service ManagerEmployment Type: Full-Time FLSA Classification: N-Non-Exempt…
Est. 65,000 USD
Job Title: Quality Document Control Company: Loenbro, LLC Business Unit/Department: Quality Control Location: Westminster, CO / On-site Reports to: Director of Quality Employment Type: Full-Time FLSA Classification: Exem…
Est. 62,400 USD
Job Title: Electrical Service Technician Company: Loenbro, LLC Business Unit/Department: Commercial/Industrial Location: Houston, TX Reports to: Area Manager Employment Type: Full-Time FLSA Classification: N-Non-Exempt A…
Est. 65,000 USD
Job Title: Electrical Service Technician Company: Loenbro, LLC Business Unit/Department: Commercial/Industrial Location: Dallas, TX Reports to: Area Manager Employment Type: Full-Time FLSA Classification: N-Non-Exempt Ab…
Est. 38,080 USD
Shipping and Receiving Operator Monday- Friday Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an (onsite) Shipping/Receiving Operator for our Pennsylvania recyclin…
Est. 55,000 USD
*Now offering Sign On Bonus with a total payout of $1500*
Est. 115,000 USD
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Est. 45,000 USD
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Est. 55,440 USD
Maintenance Technician Join the team driving the future of Recycling! Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Maintenance Technician for our Pennsylvania…
Est. 45,000 USD
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Est. 65,000 USD
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Est. 115,000 USD
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this poss…
Est. 45,000 USD
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Est. 65,000 USD
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Est. 115,000 USD
Job Title: Senior Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Phoenix, AZ / On-SiteReports to: Regional ManagerEmployment Type: Full TimeFLSA Classification: Non-Exempt At…
Est. 45,000 USD
Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or e…
Est. 45,000 USD
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Est. 76,000 USD
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more…
Est. 55,000 USD
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SU…
Est. 115,000 USD
Job Title: Senior Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Centennial, CO / On-SiteReports to: Regional ManagerEmployment Type: Full TimeFLSA Classification: Non-Exempt…
Est. 110,000 USD
Job Title: Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Dallas, TX On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt At Loenbro, w…
Est. 85,000 USD
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in…
Est. 120,000 USD
Job Title: Senior Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Dallas, TX / On-SiteReports to: Regional ManagerEmployment Type: Full TimeFLSA Classification: Non-Exempt At L…
Est. 45,000 USD
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builder…
Est. 62,000 USD
Environmental Specialist Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Environmental Specialist for our Lab & Onsite Support Services (Lab/OSS) team. As an…
Est. 110,000 USD
Job Title: Electrical Superintendent Company: Loenbro, LLC Business Unit/Department: Electrical Location: Colorado / On-site Reports to: Project Manager Employment Type: Full-Time FLSA Classification: Non-Exempt About Lo…
Est. 115,000 USD
Job Title: General Superintendent Company: Loenbro, LLC Business Unit/Department: Management Location: Afton, TX / On-site Reports to: Employment Type: Full-Time FLSA Classification: About Loenbro Loenbro is a trusted, l…