Description
BRANCH MANAGER
The Branch Manager oversees daily showroom operations, leads the sales team, ensures excellent customer service, and upholds company policies. This role is responsible for achieving sales goals, maintaining operational efficiency, and fostering a positive client experience.
Classification
Fulltime, Exempt, Salaried
Essential Duties & Responsibilities
- Lead the sales team by setting goals, monitoring performance, and providing support with high-profile clients and complex transactions.
- Train, coach, and evaluate staff to maintain high standards in client service and sales performance.
- Monitor sales activity and open orders; ensure proper CRM usage and follow-up on all customer interactions and quotes.
- Coordinate client visits, ensuring representatives are prepared with the appropriate materials and follow-up is conducted to maximize opportunities.
- Maintain showroom presentation and cleanliness, ensuring daily checklists and visual standards are met.
- Oversee front desk operations and ensure proper handling of calls, visitors, and sample shipments.
- Collaborate with operations teams to manage product displays, transfers, sample inventory, and delivery coordination.
- Address customer concerns professionally and escalate unresolved issues to the Regional Sales Manager.
- Attend industry events to build relationships and generate new business.
- Enforce company policies on orders, pricing, returns, and customer service standards.
- Assist with recruiting, onboarding, scheduling, and general team support, including Saturday rotations and PTO coverage.
- Ensure branch has adequate supplies and maintains a client-ready environment.
- Provide input on monthly sales forecasting and branch performance metrics.
Minimum Qualifications
- 3–5 years of sales experience in the stone or tile industry; supervisory or management experience preferred.
- High school diploma or GED required; associate degree in business or related field preferred.
- Strong leadership, communication, and interpersonal skills.
- Organizational and time management ability to handle shifting priorities and deadlines.
- Proficiency in Microsoft Office and CRM software.
- Bilingual (English/Spanish) a plus.
- Valid driver’s license and reliable transportation required for travel to client sites or events.
- Ability to work Saturdays and extended hours as needed.
Work Environment
- Primarily showroom and office-based with occasional exposure to warehouse conditions (e.g., noise, dust, temperature variations).
- May engage with irate customers or handle issues in warehouse and customer-facing spaces.
- Interacts regularly with internal departments, clients, and vendors.
Physical Demands
- Regular use of computer, telephone, and standard office equipment.
- Periods of sitting, walking, or standing throughout the day.
- Occasional lifting or carrying of materials up to 20 lbs.
- Travel within the local region may be required for meetings, visits, or events.
Work Schedule
Standard work hours are typically between 7:00 AM and 6:00 PM. This position requires schedule flexibility, including availability to work some Saturdays and, occasionally, Sundays, based on business needs or special events.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
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