Field Manager - Tender Lawn Care
Turf Masters BrandsAlpharetta, Georgia, United States · Posted 9 days agoDescription
Our Field Managers are responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives.
Education:
High school diploma or GED required.
Experience:
- Minimum of 2 years of experience in lawn care, landscaping, or chemical application.
- 1+ years of experience in a supervisory or leadership role preferred
Skills:
- Strong leadership and team-building abilities.
- Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
- Valid driver’s license.
- Strong leadership, organizational, and communication skills.
- Excellent organizational, time-management, and problem-solving skills.
- Strong customer service skills with a focus on issue resolution.
- Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems.
- Ability to handle multiple priorities and make decisions in a fast-paced environment.
- Ability to obtain necessary state certifications for chemical application, if not already certified.
- Ability to lift and carry up to 50 lbs regularly.
- Comfortable working outdoors in varying weather conditions.
- Capability to operate lawn care equipment and safely handle chemical products.
General Responsibilities:
- Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
- Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear.
- Monitor and evaluate technician performance, providing coaching, feedback, and support as needed.
- Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use.
- Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts.
- Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
- Conduct quality assurance checks in the field to verify the effectiveness of treatments and services.
- Act as a liaison between customers and the branch, escalating issues when necessary.
- Conduct field audits to assess service quality, technician performance, and equipment usage.
- Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally.
- Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services.
- Ensure customer feedback is documented and used to improve service delivery.
- Enforce company safety protocols and ensure compliance with chemical handling and application guidelines.
- Support management with operational insights to improve processes and efficiency.
- Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety.
- Conduct regular safety inspections and training sessions.
- Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments.
- Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
- Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock.
- Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices.
- Report equipment issues and coordinate repairs or replacements.
- Monitor field performance to ensure that work is done efficiently and meets required standards.
- Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM).
- Maintain accurate records of technician certifications, safety meetings, and compliance audits.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
$50K-$60K
Similar jobs
Est. 62,500 USD
Our Field Managers are responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day…
Est. 37,440 USD
Description: Responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing treatment pla…
Est. 75,000 USD
The Operations Manager is responsible for overseeing the day-to-day operations of the lawn care and chemical services branch, ensuring that all services are delivered efficiently, effectively, and in compliance with safe…
Est. 40,000 USD
Turf Masters is now hiring Technician IIs in the Cumming, GA area. Turf Masters was founded in 2002 and currently has 10 locations throughout the Southeast. Servicing over 50,000 customers makes us one of the top competi…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 45,000 USD
Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing treatm…
Est. 45,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 40,000 USD
Nature's Turf, a Turf Masters Lawn Care company is now hiring Technician IIs for the Fayetteville, GA area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn ser…
Est. 33,600 USD
Technician I's are responsible for performing core aeration or aeration and overseeding services to improve lawn health and promote growth. This entry-level role requires basic lawn care knowledge, the ability to operate…
Est. 33,600 USD
Technician I's are responsible for performing core aeration or aeration and overseeding services to improve lawn health and promote growth. This entry-level role requires basic lawn care knowledge, the ability to operate…
Est. 40,000 USD
Turf Masters is now hiring Technician II's in the Greenville, SC area. Turf Masters was founded in 2002 and currently has 10 locations throughout the Southeast. Servicing over 50,000 customers makes us one of the top com…
Est. 45,000 USD
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Cincinnati, OH area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn…
Est. 40,000 USD
Our Technician II's are responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing tr…
Est. 45,000 USD
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Westland, MI area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn se…
Est. 35,400 USD
Technician I's are responsible for performing core aeration or aeration and overseeding services to improve lawn health and promote growth. This entry-level role requires basic lawn care knowledge, the ability to operate…
Est. 44,800 USD
Job description Quality First Lawn Care, a Turf Masters Lawn Care Company, is now hiring Technician IIs for the Orlando, FL area. We are a locally owned and nationally supported lawn care company that provides a comprehe…
Est. 40,000 USD
Green Envy, an ExperiGreen Lawn Care Company is now hiring Technician IIs for the Maryland Heights / St Louis area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of…
Est. 40,000 USD
BioGreen, an ExperiGreen Lawn Care Company is now hiring Technician IIs for the Plain City area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services. Our…
Est. 44,800 USD
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Columbus/Gahanna area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of law…
Est. 44,800 USD
ExperiGreen Lawn Care, a Turf Masters Brands Company is now hiring Technician IIs for the Dayton area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services…
Est. 45,000 USD
Independent Lawn Care, an ExperiGreen Lawn Care Company is now hiring Technician IIs for the Livonia, MI area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn…
Est. 40,000 USD
Pure Green, an ExperiGreen Lawn Care Company is now hiring Technician IIs for the Kalamazoo, MI area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services.…
Est. 55,000 USD
The Field Manager is responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day o…
Est. 40,000 USD
All Turf Lawn Care, a Turf Masters Brands company, is seeking dependable individuals to provide weed control and lawn fertilization services in our Conyers, GA location! Lawn technicians work independently and are assign…
Est. 44,800 USD
Brothers Pest Control, a Turf Masters Lawn Care company, is now hiring Lawn Technician IIs in the Land O'Lakes/Tampa area. Brothers Pest Control began with the philosophy of treating our clients like family. We attribute…
Est. 40,000 USD
Pure Green, an ExperiGreen Lawn Care Company is now hiring Technician IIs for the Lansing. MI area. We are a locally owned and nationally supported lawn care company that provides a comprehensive list of lawn services. O…