Office Administrator ( Mandarin Required)
Think Academy USCupertino, California, United States · Posted 3 months agoDescription
Job Title: Administrative Assistant / Customer Service Representative
Location: On-site , Cupertino
Job type: Full Time Contractor ( 30 -40 hours )
Pay Range: $20-25 /hour, depending on experience
Think Academy Silicon Valley team is seeking a high-energy, detail-oriented, and service-driven Customer Service & Administrative Coordinator to support and enhance the customer success journey for our students and families. This role is ideal for someone passionate about education, customer experience, and operational support.
The ideal candidate takes full ownership of the user experience, learns quickly, handles complex situations effectively, and consistently delivers a high standard of service. You will work closely with the education operations team to support parent communication, assist students throughout their learning journey, and help manage customer concerns and administrative operations professionally.
This position plays a critical role in ensuring that parents and students receive timely, accurate, and professional assistance across multiple communication channels while maintaining smooth front desk and administrative operations.
What You Will Do
- Serve as the primary point of contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
- Welcome visitors at the front desk and answer inquiries from parents and students regarding courses, schedules, and services.
- Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage with professionalism and accuracy.
- Handle urgent or complex cases with strong ownership, proactively identifying solutions and ensuring issues are fully resolved.
- Guide families throughout the learning journey and help ensure students have a smooth and positive educational experience.
- Support daily administrative operations, including document handling, data entry, scheduling, email management, and phone communication.
- Document customer concerns, identify recurring issues, and collaborate with internal teams to improve workflows and user experience.
- Maintain a high standard of empathy, professionalism, and service quality in every interaction.
- Support customer success initiatives, operational improvements, and user experience optimization projects.
Work Schedule
- Monday - Saturday : 10:00 AM – 7:00 PM
- 40 hours per week
Qualifications
- Previous experience in customer service, customer success, education support, front desk operations, administrative support, or other customer-facing roles is highly preferred.
- Fast learner with the ability to quickly understand complex processes, policies, and product details.
- Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
- Excellent communication skills with the ability to explain information clearly, professionally, and empathetically.
- Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
- Strong sense of ownership toward user experience and commitment to delivering the best possible outcomes for families.
- Comfortable using multiple communication tools and internal systems.
- Excellent verbal and written communication skills.
- Fluency in Mandarin Chinese is required; proficiency in English communication is essential.
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Similar jobs
Est. 62,000 USD
Job Title: Customer Success Specialist (Mandarin Required) Location: Remote Job type: Full-time Contractor Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is…
Est. 62,000 USD
Job Title: Customer Service Representative (Mandarin Required) Location: Onsite Job type: Full-time Contractor (W2) Pay Range: $25-28/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and wr…
Est. 41,600 USD
Job Opportunity: Customer Service Representative Location: Remote Job Type: Full-Time Contractor (40 Hours Per Week) Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus) About Think Academy:…
Est. 41,600 USD
Job Opportunity: Student Advisor / Customer Service Representative Location: Remote Job Type: Full-Time Contractor (40 Hours Per Week) Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus) Ab…
Est. 61,250 USD
School Advisor Education Front Desk Location: San Jose, CA Type: Full-Time | 40 hrs/week (Wednesday–Sunday) Compensation: $22–$28/hour + performance-based commission , targeted $50K-$74K/year Start Date : June 2026 About…
Est. 27,900 USD
Part Time Front Desk & Operations Assistant Location: Cupertino / Los Altos (Occasional support across sites) Type: Part Time | 20–30 hrs/week (Tuesday–Sunday) Compensation: $18–$25/hour (Based on experience) Positio…
Est. 37,920 USD
Title : Front Desk & School Coordinator Location: Cupertino / Los Altos (Occasional support across sites) Type: Part Time | 15–30 hrs/week / Full Time ( 40 hours ) (Tuesday–Sunday) Compensation: $18–$25/hour (Based o…
Est. 62,400 USD
Job Title: Math Teaching Assistant Location: San Jose & Los Altos (Silicon Valley), CA Job Type: Part Time Intended Start Date: As soon as possible Contract Length: ASAP - 12 31st, 2025 About Think Academy: Think Aca…
Est. 72,000 USD
Title: Content Growth Specialist (Math Education) Location: Silicon Valley (On-site) Compensation: $6000/month+Performance Bonus (up to 10% of base pay) Employment Type: 40-hour/week Contractor, with the opportunity to c…
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiw…
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiw…
Est. 65,000 USD
Job Opportunity: Business Operations Specialist Location: Irvine, CA (Irvine Campus) - 800 Roosevelt, Irvine, CA 92620 Job Type: Full-time (40 Hours/Week) Start Date: ASAP Who we are: Think Academy Irvine (www.TheThinkAc…
Est. 20,800 USD
Job Title: Part Time Teaching Assistant Location: Cupertino , CA Job Type: Part Time Compensation : 20 per hour Intended Start Date: July 2026 -December 2026 About Think Academy: Think Academy US (www.TheThinkAcademy.com…
Est. 80,000 USD
Job Title: Math Content Teacher + Business Operations Specialist Location: San Jose, CA Job Type: Full-Time, Contract Intended Start Date: Mid October About Think Academy: Think Academy US (www.TheThinkAcademy.com), a 10…
Est. 80,000 USD
PreK Math Teacher & Business Operations Specialist Location: San Jose / Cupertino, CAJob Type: Full-Time | 100% On-SiteStart Date: ASAPLanguage: Mandarin Chinese & English Required About Think Academy Silicon Val…
Please complete the attached Internal Transfer Request Form and submit. Please make sure to apply with your Coupang e-mail address. Company Introduction We exist to wow our customers. We know we’re doing the right thing…
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and livin…
Est. 25,320 USD
Location | 工作地点:Remote within the United States (US-Based, Fully Remote)美国境内远程办公 Job Type | 工作性质:Part-Time, Hourly兼职（小时工） Work Schedule | 工作时间:Approximately 20 hours per week (5 days/week, 4 hours/day) following Beijing…
Est. 85,000 USD
About YQNYQN is a leading one-stop international logistics platform offering FCL, LCL, air freight, rail, trucking, customs clearance, warehousing, and more. We use internet and digital technology to make cross-border su…
Est. 41,600 USD
Location: Remote Job type: Part-Time, 20-30 hours per week Intended Start Date: As Soon As Possible Pay Range: $20-25/hr Who We Are: Think Academy US (www.TheThinkAcademy.com) is a distinguished education technology comp…
Est. 85,000 USD
About YQNYQN is a leading one-stop international logistics platform offering FCL, LCL, air freight, rail, trucking, customs clearance, warehousing, and more. We use internet and digital technology to make cross-border su…
Est. 83,200 USD
Job Title: Part Time Math Teacher Location: San Jose & Los Altos, CA Job Type: Part Time/ Full Time, Contractor Intended Start Date: May About Think Academy: Think Academy US (www.TheThinkAcademy.com), a 100% owned s…
Executive, Customer Service This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY)…
Est. 55,250 USD
Recruiting Coordinator Location: San Jose, CA Job Type: Full-Time (40 Hours Per Week) Pay Range: $25 - $30 About Think Academy: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(N…
Est. 29,400 USD
Job Overview Position Title: Pre-School Mathematics Tutor Location: 800 Roosevelt, Irvine, CA 92620 Expected Hours: 15-20 hrs/week Pay Rate: Starting at $35/teaching hr + $20/ non-teaching hr Who We Are Think Academy US…
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiw…
Est. 62,400 USD
Job Title: Summer Camp Math Content Teacher/ Teaching Assistant Location: San Jose & Los Altos (Silicon Valley), CA Job Type: Part Time / Full Time Intended Start Date: May -August 2026 About Think Academy: Think Aca…
Est. 80,000 USD
Job Title: PreK Math Content Teacher + Business Operations Specialist Location: San Jose , CA Job Type: Full Time Intended Start Date: ASAP About Think Academy: Think Academy US (www.TheThinkAcademy.com), a 100% owned su…
Est. 83,200 USD
Job Title: Part Time Math Teacher Location: San Jose & Los Altos, CA Job Type: Part Time/ Full Time, Contractor Intended Start Date: May 2025 About Think Academy: Think Academy US (www.TheThinkAcademy.com), a 100% ow…
Est. 78,500 USD
Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporte…