Director, Client Services

The Trade DeskHong Kong, Hong Kong · Posted 1 month ago

Full-time

Description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

We are hiring a Director of Client Services to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.

What you'll do:

Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation.
Own senior leadership relationships across a portfolio of agency and brand partners; act as primary escalation and in-market executive for high-value accounts.
Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns
Identify strategic up-selling opportunities by understanding core client business needs
Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides
Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
Make a positive contribution to the Trade Desk company culture

Who you are:

10+ years in digital media, or ad tech with strong exposure to advertiser/agency relationships; minimum 4+ years managing client-facing teams.
Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders.
Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
Deep understanding of marketing ecosystem, digital media and industry knowledge.
Expertise in working with ad tech and other optimization platforms is a plus
Demonstrated success managing technical integrations or working closely with engineering/product teams. Strong analytical skills and comfort with metrics-driven decision-making.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.