IT Support Technician - West Valley
The Austin Centers for Exceptional StudentsPhoenix, Arizona, United States · Posted 29 days agoDescription
The Austin Centers for Exceptional Students is a multifaceted special education program, designed specifically for students with emotional disabilities, autism, intellectual disabilities, specific learning disabilities or other educational challenges. Austin Centers currently serves over a thousand students per year from more than 100 school districts and charter schools on all our campuses. Our Vision: To ignite a brighter tomorrow for every child and youth, regardless of their struggles, by providing unwavering support, world-class education, and a nurturing environment.
Position Summary
ACES Integrated Classrooms "IT Support Technician"
Department of Information Technology “West Valley”
The IT Support Technician – ACES Integrated Classrooms is responsible for providing first level technical support and classroom technology assistance for ACES Integrated educational environments across two locations. This role serves as the primary onsite IT resource supporting approximately 30 staff members and 10 classrooms while ensuring classroom technology remains operational, reliable, and ready to support daily instruction and student engagement.
This position focuses heavily on classroom technology support, student and staff device troubleshooting, educational technology systems, basic networking support, and day to day operational IT needs within classroom settings. The technician will work closely with Matt Srisamart and the IT department to maintain technology standards, improve response times, and support effective learning environments across ACES Integrated classrooms. This role is not responsible for advanced infrastructure administration but is expected to assist with first level troubleshooting, documentation, and escalation to senior IT staff when necessary.
Duties include, but are not limited to:
- Provide first level technical support for classroom technology and instructional devices
- Support classroom desktops, Windows 11 laptops, iPads, printers, projectors, interactive displays, speakers, webcams, and educational technology equipment
- Troubleshoot hardware, software, printing, audio visual, and internet connectivity issues within classrooms
- Ensure classroom devices and technology equipment are operational and ready for daily instruction
- Assist teachers and classroom staff with technology related questions and troubleshooting needs
- Support classroom setup changes, device replacements, and technology deployments
- Troubleshoot and support student and staff devices including Windows 11 devices and iPads
- Assist with account access, password resets, MFA support, and Google Workspace related issues
- Support Microsoft Office applications, Google Workspace applications, and classroom software platforms
- Escalate advanced technical issues to senior IT staff when necessary
- Maintain excellent customer service and communication throughout support interactions
- Communicate technical concepts clearly and professionally to teachers, staff, and non-technical users within classroom environments
- Perform first level troubleshooting for classroom wireless and internet connectivity issues
- Support classroom printers, docking stations, monitors, and office peripherals
- Assist with maintaining classroom technology inventory and device tracking
- Create and update technical documentation and classroom support procedures
- Communicate technical concepts clearly and professionally to teachers, staff, and non-technical users within classroom environments
- Travel between both ACES Integrated locations to provide onsite classroom support
- Assist with classroom technology installations, cable management, equipment moves, and classroom deployment projects as needed
- Participate in after hours support or classroom setup projects when required
- Assist with maintaining secure classroom technology practices
- Proactively identify recurring classroom technology issues and recommend improvements to enhance reliability and classroom efficiency
- Ensure devices remain updated with approved software patches and antivirus protection
- Report suspicious activity, phishing attempts, or technology security concerns to senior IT staff
- Support organizational technology standards and acceptable use policies
- Support wireless access points, switches, firewalls, and internet related issues
- Assist senior IT staff with first level troubleshooting of wireless access points, switches, firewalls, and internet connectivity issues
- Assist with monitoring network performance and reporting outages or abnormalities
- Coordinate with senior IT staff and vendors during outages or infrastructure maintenance
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