Customer Success Regional Lead, APAC
Talon.One LinkedIn JobsSingapore, Singapore · Posted 23 days agoDescription
ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
Following our continued global expansion, we’re looking for a Customer Success Regional Lead, APAC to own and scale customer success across APAC. In this senior, hands-on leadership role, you will be responsible for the overall success, retention, and growth of Talon.One’s customers in the region. You will act as a strategic partner for your team and the wider business, bridging the gap between customer business goals and our technical platform to drive significant commercial impact.
ABOUT THE TEAM:
As the Regional Lead at Talon.One, you’ll lead a high-performing team of Customer Success Managers within a highly collaborative global ecosystem. We partner closely with Sales, Technical Account Management, Support, and Partnerships to ensure our customers thrive. We operate as "one team"; sharing insights, aligning early, and fostering a customer-first, data-driven culture. We are committed to building an inclusive environment where diverse perspectives drive better solutions for our international client base.
ONCE YOU ARE HERE YOU WILL:
- Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
- Define and execute a regional strategy aligned with global goals, while identifying specific trends, risks, and opportunities unique to the APAC market
- Partner with Account Management to drive renewal and expansion strategies, ensuring accurate forecasting and measurable business value for every client
- Work with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback that influences our roadmap
- Improve CS processes, playbooks, and tooling to support regional scale while ensuring a consistent, high-quality customer experience
- Track and report on adoption, health scores, and outcomes to proactively mitigate churn and capitalize on growth opportunities
- Maintain a hands-on approach with key enterprise accounts, helping them translate complex marketing objectives into successful outcomes using our API-first platform and acting as key escalation support for team members and clients
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
- A strong background in the Mar-tech space and experience working with enterprise customers on complex, technical products
- Proven ownership of renewals, expansions, and a data-driven approach to forecasting and decision-making
- Deep familiarity with APAC market dynamics
- Excellent and trusted leadership and stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences
- High emotional intelligence, empathy, and positivity, strong relationship builder who fosters a creative, collaborative and positive work environment
- Experience improving processes and playbooks in a fast-growing, international company
- The ability to thrive in a senior, hands-on role while operating within change and ambiguity
- 1,600 SGD annual learning budget
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- 450 SGD home office setup budget, a 75 SGD monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents
Similar jobs
ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.Backed by enterprise-grade security and scalability, Talon.One empowers companies to…
Est. 140,000 USD
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 300,000 USD
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 174,200 USD
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 140,000 USD
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 240,000 USD
ABOUT THE ROLE: We are looking for a strategic and consultative Strategic Account Manager to join our Global Account Management team in AMER. This role is focused on nurturing and expanding Talon.One’s most valuable ente…
Est. 80,000 EUR
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 140,000 USD
ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies t…
Est. 80,000 EUR
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 80,000 EUR
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 80,000 EUR
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Est. 275,000 USD
ABOUT THE ROLE: As a Strategic Account Executive at Talon.One, you will be responsible for selling the world’s most flexible promotions & loyalty API first platform to the largest global brands. This role involves in…
Est. 300,000 USD
ABOUT THE ROLE: Leading the Enterprise sales team for the Americas at Talon.One, you’ll play a mission-critical role in driving new business in-region by selling the world’s most flexible promotions and loyalty platform…
Est. 174,200 USD
ABOUT THE ROLE: We are looking for an experienced Senior Product Marketing Manager to own a core part of Talon.One's product narrative and bring it to market. You will turn deep product, customer and competitive insight…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 80,000 EUR
ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies t…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringin…
Est. 80,000 EUR
ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.Backed by enterprise-grade security and scalability, Talon.One empowers companies to…
Est. 80,000 EUR
ABOUT THE TEAM AND ROLE: At Talon.One, we're building the infrastructure behind modern promotions, loyalty, and gamification for some of the world's most forward-thinking brands. As our engineering organization scales, w…
About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringin…
Due to the active growth and expansion of our presence in international markets, we are seeking a Business Development Manager who will become a key player in scaling the business and developing new directions.You will b…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Est. 80,000 EUR
ABOUT THE ROLE: You'll be one of Talon.One's first two security engineering hires, owning the security of everything we ship to our customers and third-party partners, from API authorization to the AI features going into…
Est. 90,000 USD
ABOUT THE ROLE: As a People Operations Partner at Talon.One, you'll be part of our 18-person People & Culture team, helping shape both our business and culture. You'll partner closely with our Senior People Operation…
Responsibilities Leading recruiting unit and ensuring high quality of hire Management, mentoring and coaching of the recruitment team Effectively leading end-to-end recruitment process (pipeline, recruitment flow effecti…
About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to b…
About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to b…
About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to b…