Description
Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence.
Job Type: Full-Time, Exempt
Location: McDonough/Locust Grove area of Atlanta, GA
Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.
Travel: This position requires travel to our headquarters in Melville, NY up to 3 times per year for internal meetings, leadership development, and team building activities. Additionally, please note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses.
Salary: $145,040 – $181,300 per year
Responsibilities:
- Oversee all processes and procedures for all inbound, outbound, inventory control and facility operations
- Ensure the teams are staffed appropriately to operate at peak efficiency and complete all assigned tasks daily
- Manage the work performance of each member of the leadership team to ensure productivity standards and KPI metrics are consistently being met
- Identify, lead, and support continuous improvement initiatives that drive customer service, accuracy, and productivity efficiencies while reducing operating cost
- Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
- Support the Senior Director of Fulfillment in the standardization of the overall operations of the fulfillment center
- Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
- Build a high-performing leadership team through coaching, mentoring, succession planning, and talent development
- Deliver performance reviews and conduct monthly check-ins with each member of the leadership team to establish rapport and provide feedback
- Address performance related incidents that arise and recommending a course of action on all disciplinary and personnel issues
- Train and develop fulfillment leadership through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
- Attend and participate in the HR and cross-functional meetings
- Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
- Lead by example and maintain professional standards in the workplace
Requirements:
- Bachelor’s degree in a related field
- 7 years of applicable experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
- 3 years of managerial experience
- Understanding of distribution flow, operational systems, integration, and automation
- Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement
- Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions
- Fundamental understanding of inventory, supply chain and logistics concepts
- Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
- Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
- Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
- Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
- Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
- Ability to work independently, multitask and follow process and standard procedures
Preferred Qualifications:
- Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics
Why work with us:
- We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- $750 annual professional development budget
- LinkedIn Learning membership
- Company rewards and recognition program
- And more!
- We empower ownership<
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