Description
Supermetrics is looking for a Strategic Customer Success Manager to join our team.
Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Customer Success Manager to own and elevate our relationships within media agency holding companies.
Based in either our Helsinki, Dublin, Amsterdam hubs or remotely within the UK, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies.
This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities.
In this role, you will…
- Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts.
- Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units.
- Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights.
- Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping.
- Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams.
- Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy.
- Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities.
This position is for you if you have…
- 3+ years of Media Agency experience in a client-facing role.
- Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem.
- Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
- Experience working cross-functionally to deliver client value.
- Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies.
- Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network.
- A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts.
- A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function.
Why Join Us…
- Join Supermetrics at a pivotal inflection point as we elevate our strategic enterprise motion.
- Manage a vital portfolio that strategically advances our most critical customers' needs and ensures revenue continuity.
- Work with a global leadership team that values self-management, strategic thinking, and measurable impact.
Benefits we offer…
- Competitive compensation package, including equity
- Great work equipment and home office allowance for those working in our fully remote locations
- Health care benefit and leisure time insurance
- Sports and wellbeing allowance
Benefits may vary depending on location.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Hybrid #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce and we are dedicated to creating an environment where everyone feels valued and respected.
If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at talentacquisition@supermetrics.com All requests for accommodation will be kept confidential.
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.
Similar jobs
We're looking for an Account Executive to join our Digital Velocity (DV) Sales team in Singapore. In this role, you will… Own the fast, high-volume end of the sales funnel — closing inbound and trial-sourced deals under…
Est. 120,000 EUR
We are seeking an experienced Director of FinOps & Accounting to lead our Accounting and Reporting teams within the Finance function, either in our HQ in Helsinki, Finland, or our Dublin, Ireland office. This role is…
Est. 90,000 EUR
Senior Web EngineerArchitect high-performance web experiences for top-tier B2B SaaS—and set the new technical standard for modern marketing sites. Our website is our most important marketing asset — where pipeline starts…
Est. 120,000 EUR
Supermetrics is at an inflection point. The business was built on product-market fit — connecting marketing data to analytics tools for 200,000+ customers. Now we're evolving into the trusted intelligence layer behind AI…
Est. 120,000 EUR
The infrastructure layer of a modern company looks nothing like it did five years ago. We're looking for an IT Platform Lead to join our IT team in Helsinki or Dublin (hybrid). In this role, you will… Work at the interse…
Est. 118,000 USD
We're looking for an Account Executive to join our Digital Velocity (DV) Sales team in North America! Digital Velocity (DV) is Supermetrics' AI-first inbound sales team. As a DV Account Executive, you own the fast, high-…
Drive ANZ Growth with Supermetrics 🚀 We're accelerating our presence in Australia, and we need a Senior Commercial Account Executive based in Singapore to own the ANZ territory, drive net new growth, and expand our foot…
Est. 80,000 EUR
We're looking for an Agentic AI Engineer to join our team in Helsinki or Dublin. You'll own the platform layer that makes our entire GTM AI agent programme work: shared infrastructure, event routing, data connections, de…
Est. 80,000 EUR
We're looking for an Agentic AI Engineer to join our team in Helsinki or Dublin. You'll own the platform layer that makes our entire GTM AI agent programme work: shared infrastructure, event routing, data connections, de…
Est. 80,000 EUR
We’re looking for a Senior Fullstack Engineer to join Smartly and help shape the future of our multi-channel advertising platform. You’ll be working on expanding Smartly into both new and existing advertising channels. D…
Est. 60,000 GBP
Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understandin…
Est. 60,000 EUR
Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…
Est. 55,000 EUR
Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…
Est. 82,500 USD
Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results…
Est. 120,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 80,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 120,000 USD
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping…
Est. 80,000 EUR
We are looking for a Senior Data Scientist to join the AI Platform Team at Smartly! Our team works on helping marketers make the most of their ad creatives (images, video, text) and campaigns (product and performance dat…
Est. 120,000 EUR
We’re looking for a Senior Engineering Manager to join Smartly’s Creative Engineering group to lead a team responsible for building and maintaining integrations with multiple advertising platforms. The team plays a key r…
Est. 85,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
As a Senior Technical Support Specialist, you are the first line of defence in solving customer problems for Smartly products. You'll become a part of an internal Support Operations team, working with some of the largest…
Est. 120,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 80,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 60,000 EUR
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 60,000 USD
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Who We Are: Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic t…
Est. 80,000 EUR
Are you passionate about leading innovative product development in the dynamic world of digital advertising? Join our Product Management team as a Senior / Lead Product Manager and drive the evolution of our media manage…