Description
Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Role Summary
The ideal candidate combines strong knowledge of accessibility standards and best practices with excellent relationship management, communication, and project coordination skills. This position requires the ability to manage multiple client accounts, understand unique client needs, and deliver high-quality support in a dynamic, fast-paced environment. This is a 1099 Contractor position.
Required Clearance:
An active Top Secret clearance with SCI/Polygraph is required for this position.
Key Responsibilities
- Serve as the primary accessibility advisor and client success partner for multiple client accounts.
- Build and maintain strong client relationships by understanding business needs, priorities, and accessibility goals.
- Provide strategic guidance on digital and organizational accessibility, including compliance obligations, risk areas, and improvement opportunities.
- Advise clients on accessibility standards and best practices, including Section 508, WCAG, ADA, and other applicable accessibility requirements.
- Partner with internal and external stakeholders to develop remediation strategies and implementation plans.
- Translate technical accessibility concepts into clear, client-friendly recommendations for both technical and non-technical audiences.
- Monitor client satisfaction, identify areas for service improvement, and proactively address concerns.
- Prepare reports, presentations, status updates, and recommendations for client meetings and leadership briefings.
- Stay current on evolving accessibility standards, regulations, tools, and industry practices.
- Collaborate across teams to ensure consistent, high-quality service delivery and client success outcomes.
Qualifications
- Active Top Secret clearance with SCI/Polygraph required.
- IAAP certifications (CPACC, WAS, or CPWA).
- Bachelor’s degree in a related field or equivalent combination of education and experience.
- A minimum of 10 years of experience in accessibility, client success, consulting, program support, or a related role.
- Demonstrated knowledge of accessibility laws, standards, and frameworks, including Section 508, WCAG, and ADA.
- Experience managing multiple clients, projects, or stakeholder groups simultaneously.
- Strong consultative, relationship-building, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to present recommendations and influence decision-making with professionalism and credibility.
- Strong organizational skills with the ability to prioritize competing demands and deadlines.
- Experience working with cross-functional teams, including business, technical, compliance, and leadership stakeholders.
- Proficiency with Microsoft Office Suite and collaboration/project tracking tools.
Preferred Qualifications
- Experience supporting federal government clients or working in secure environments.
- Accessibility certifications or specialized training.
- Familiarity with assistive technologies and accessibility testing tools.
- Experience reviewing digital documents, web applications, software, and communication materials for accessibility.
- Background in customer success, account management, consulting, or human-centered service delivery.
Core Competencies
- Client Relationship Management
- Accessibility Advisory Services
- Strategic Communication
- Multi-Client Account Support
- Problem Solving and Risk Mitigation
- Project Coordination
- Compliance Awareness
- Cross-Functional Collaboration
- Customer Service Excellence
Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.
The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
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