Description
Senior Program Success Advisor
Location: Remote (CA, FL, TX, MA, AZ, NY, and IL)
Type: Full-Time
About Springboard
Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.
The Role
We’re looking for a Senior Program Success Lead who genuinely loves working with people.
At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here.
This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges.
We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence.
If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding.
Key Responsibilities
Student Success & Engagement (Primary Focus)
- Own a portfolio of students, driving engagement, retention, and completion
- Build strong relationships through consistent outreach (calls, SMS, email)
- Coach students on time management, study habits, and staying accountable
- Proactively reach out to students who are falling behind and help them get back on track
- Navigate sensitive or challenging situations with empathy and sound judgment
Cohort Ownership & Partner Support
- Own overall cohort health, ensuring students are progressing week over week
- Surface risks and wins early to internal teams and partners
- Support a high-quality student experience that drives client satisfaction
- Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students
Insight Sharing & Continuous Improvement
- Use student interactions and data to identify trends and at-risk students
- Share clear, actionable insights with internal teams
- Contribute to improving how we support students through feedback and ideas
- Leverage tools and AI to work more efficiently and consistently
Your Typical Day May Include
- Calling and messaging students to check in, motivate, and re-engage
- Following up with students who need extra support or accountability
- Reviewing student progress to identify who needs outreach
- Handling student questions or challenges in real time
- Participating in team syncs to share updates and flag risks
Tools You’ll Use
- HubSpot (student communication and tracking)
- Slack (team communication)
- Google Workspace (notes and light tracking)
- AI tools (to support communication and efficiency)
This Role Might Be for You If You:
- Have 5+ years in advising, customer success, coaching, or consultative sales
- Genuinely enjoy talking to people and building relationships throughout the day
- Bring strong emotional intelligence and lead with empathy
- Are proactive, action-oriented, and follow through consistently
- Can manage a high volume of conversations and priorities
- Are comfortable having direct, supportive conversations that drive action
- Are energized by helping others stay motivated and succeed
Success in This Role Looks Like:
- Students are consistently engaged, supported, and making progress
- At-risk students are identified early and re-engaged quickly
- High volume of meaningful student interactions every day
- Strong retention and completion outcomes across your caseload
- Students feel motivated, confident, and clear on what to do next
Why Join Us?
This is a unique opportunity to directly impact people’s lives every day. You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals.
If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.
Similar jobs
Est. 105,000 USD
This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL Type: Full-time About Springboard Springboard is an education and workforce development company on a mission to bridge critic…
Est. 115,000 USD
Content Development Manager Location: Remote (CA, FL, TX, MA, AZ, NY & IL) About Springboard Springboard combines world-class online learning with high-touch human support — including dedicated mentors, career coache…
Est. 105,000 USD
This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL Type: Full time About Springboard Springboard is an education and workforce development company on a mission to bridge critic…
Est. 80,000 USD
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world…
Est. 120,000 USD
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world…
Est. 140,000 USD
This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL The Company Springboard is a fast-growing education and workforce development company on a mission to bridge critical skills…
Est. 157,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 92,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 80,000 USD
Type: Part-time (Up to 20 hours per week); Contract Location: RemoteDuration: Project-based (with potential to extend) About Springboard Springboard is an online learning platform focused on helping learners build real-w…
Est. 200,000 USD
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world…
Est. 147,250 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 147,250 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 54,500 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 140,000 USD
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world…
Est. 105,250 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 105,913 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 60,000 USD
Influencer Partnerships Specialist (Contract) Remote | Part-Time Contract (20 hrs/week) | U.S., Canada, Mexico & Latin America About Springboard Springboard is an online education company that helps people make caree…
Est. 80,000 USD
GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the qualit…
Est. 200,000 USD
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world…
Est. 120,000 USD
Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically ov…
Est. 120,000 USD
GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the qualit…
Est. 120,000 USD
About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations o…