Description
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
Responsibilities:
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Key Tasks:
- Training clients on all key aspects of Smartly’s platform.
- Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
- Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
- Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3 - 5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Similar jobs
Est. 87,500 USD
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed cust…
Est. 60,000 GBP
Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understandin…
Est. 60,000 EUR
Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…
Est. 87,500 USD
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping…
Est. 55,000 EUR
Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…
Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology? As a Technical Account Manager at Smartly, you’ll play a critical role in helping new cus…
Est. 80,000 GBP
We are looking for a highly motivated Client Partner to function as the commercial lead for a portfolio of strategic key accounts. In this role, you are directly responsible for driving revenue growth and achieving expan…
Est. 120,000 USD
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping…
Solutions Engineer – Technical Consulting Smartly is looking for a Solutions Engineer to join our Technical Consulting team in Mexico City. In this role, you'll help enterprise customers and agency partners solve complex…
Est. 80,000 EUR
We’re looking for a Senior Fullstack Engineer to join Smartly and help shape the future of our multi-channel advertising platform. You’ll be working on expanding Smartly into both new and existing advertising channels. D…
Est. 80,000 EUR
Team Duplo is looking for a Senior Software Engineer to help shape the customer experience across Smartly. You'll work on customer onboarding, dashboards, and Design System adoption, helping create a consistent and intui…
Est. 82,500 USD
Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results…
As a Senior Technical Support Specialist, you are the first line of defence in solving customer problems for Smartly products. You'll become a part of an internal Support Operations team, working with some of the largest…
Est. 80,000 EUR
We are looking for a Senior Machine Learning Engineer to join the AI Platform Team at Smartly! Our team works on helping marketers make the most of their ad creatives (images, video, text) and campaigns (product and perf…
Est. 120,000 EUR
We’re looking for a Senior Engineering Manager to join Smartly’s Creative Engineering group to lead a team responsible for building and maintaining integrations with multiple advertising platforms. The team plays a key r…
Est. 120,000 EUR
We are looking for a Principal Engineer to join our Platform Group. As a leading technical expert, you will play a pivotal role in guiding our teams through some of the most complex technical challenges at Smartly. Your…
Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today’s evolving digital landscape? As a Associate Customer Success Manager on our Global Strategi…
Est. 80,000 EUR
We are looking for a Senior Machine Learning Engineer to join the AI Platform Team at Smartly! Our team works on helping marketers make the most of their ad creatives (images, video, text) and campaigns (product and perf…
Est. 80,000 EUR
We are looking for a Senior Data Scientist to join the AI Platform Team at Smartly! Our team works on helping marketers make the most of their ad creatives (images, video, text) and campaigns (product and performance dat…
Est. 120,000 USD
Smartly is looking for a Team Lead to join our Smart Services team. Smart Services is our premium implementation, enablement, and strategic support layer built on top of the Smartly platform– we accelerate onboarding, dr…
Senior Enterprise Account Executive Smartly is looking for a Senior Enterprise Account Executive to help accelerate our growth in Mexico. Based in Mexico City, you'll play a pivotal role in establishing and expanding Sma…
Est. 80,000 EUR
Meta Workspaces is a core product area at Smartly, helping advertisers manage, automate, and scale campaigns on Meta through Smartly. The team builds customer-facing experiences, automation capabilities, and integrations…
Est. 177,500 USD
Director, Agency Partnerships – NORAM (Pod Lead) Smartly.io is hiring a Director, Agency Partnerships – NORAM to expand and accelerate growth across our North America agency portfolio. This role serves as a Pod Lead, own…
Est. 80,640 USD
Smartly is looking for an Executive Assistant to join our fast growing team! In this role you will support the SVP, Ecosystems Partnerships & AI Applications, the SVP, Customer Success and the broader US commercial t…
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping…
Est. 120,000 EUR
We are seeking a Senior Engineering Manager to join our 200+ product development organization and lead our Ad Performance Recommendation team. The team is responsible for developing an innovative AI-powered system that l…
Est. 120,000 EUR
We are seeking a Senior Engineering Manager to join our 200+ product development organization and lead our Ad Performance Recommendation team. The team is responsible for developing an innovative AI-powered system that l…
Est. 65,000 EUR
We are looking for a Software Engineer to join team Aqueduct, a team building our data platform for powering large-scale cross-platform advertising. Our ideal candidate is a professional who has experience in the domain…
Est. 125,000 USD
Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and strengthening our strategic relationships with the world's leading advertising and technology platforms. As Smartly continues t…
Est. 140,000 USD
The sales team at Smartly is changing the way brands engage with consumers across paid social. Built on a strong culture of collaboration and trust, our team is looking to bring on experienced and motivated sellers that…