Description
Role Overview
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:
- Creating custom AI applications that will impact millions of citizens
- Generating high-quality training data for national LLMs
- Upskilling and advisory services to spread the impact of AI
As a Principal AI Ops Architect, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.
At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.
You will:
- Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies.
- Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment.
- Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.
- Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.
- Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again.
- Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials.
- Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.
Ideally, you have:
- Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector.
- Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI.
- System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core.
- Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools.
- Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them.
- Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy.
- Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.
For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Similar jobs
Role Overview Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications…
Role Overview As a Senior Software Engineer, AI Ops at Scale AI, you will own the long-term technical health, performance, and stability of AI solutions deployed across our strategic public sector partners. While our Del…
Scale’s rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that wi…
Scale’s mission is to develop reliable AI systems for the world's most important decisions. Our core work consists of: Creating custom AI applications that will impact millions of citizens Generating high-quality trainin…
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that will impa…
Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fost…
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that will impa…
Est. 120,000 GBP
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that will impa…
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Building custom AI applications that will impa…
Est. 251,100 USD
At Scale, we build the AI systems behind some of the country's most important decisions. On the Public Sector Engineering team, you'll embed directly with U.S. government customers, including the Army, Air Force, Joint c…
About the team: Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and f…
Est. 120,000 GBP
About the role Scale's Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. As a Staff Applied AI Engineer, you'll raise the bar for how AI gets built…
Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fost…
Est. 210,600 USD
Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to…
About Scale AI Scale's rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing governments around the world. Our core work consists of: Creating custom AI applications that…
Est. 90,000 GBP
Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Creating custom AI applications that will impa…
At Scale, we develop reliable AI systems for the world's most important decisions. One of our most critical partnerships is with key government institutions in Qatar and across the GCC, where we're helping build a nation…
Est. 207,700 USD
Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationship…
Est. 207,700 USD
Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationship…
Est. 205,200 USD
Chief of Staff, Public Sector As the Chief of Staff for Scale AI’s Public Sector business unit, you will be a strategic partner to the VP, Public Sector Engineering & Security, driving the execution of critical initi…
Est. 276,600 USD
Scale AI is seeking a highly skilled and motivated Team Lead for our ARC (Architecture, Reliability, & Compute) team supporting our dynamic Public Sector Engineering team. As the lead of this team, you will define ho…
Est. 203,550 USD
As a Field Engineer on our federal AI projects, you'll work directly with our largest public sector customers to make sure their experience with Scale's technology is smooth and successful. You'll help these customers bu…
Est. 214,950 USD
At Scale, we build the AI systems behind some of the country's most important decisions. On the Public Sector Engineering team, you'll embed directly with U.S. government customers, including the Army, Air Force, Joint c…
Est. 335,700 USD
Principal Architect Location: Washington, DC About the RoleWe are seeking a Principal Architect to drive the design, development, and deployment of our agentic AI products in a fast-paced, collaborative, extremely high-v…
Est. 221,720 USD
Scale AI is seeking a highly skilled and motivated Software Engineer, Frontier AI Infrastructure to join our dynamic Public Sector Engineering team. As a part of this team, you will own the model inference layer - enabli…
Est. 243,000 USD
Scale AI’s Public Sector business is growing quickly as government agencies adopt AI to support critical national security, defense, and public sector missions. We’re looking for a hands-on Engineering Manager to lead a…
Scale is powering the generative AI wave by providing the data and infrastructure for companies to build large-scale foundation models. AI is rapidly changing the world, and Scale is growing to meet that rapid demand acr…
Est. 120,000 GBP
Scale AI sits at the intersection of frontier AI, enterprise software, and national security. We safeguard high-value assets: proprietary AI data and infrastructure, a global contributor ecosystem, and sensitive enterpri…
Est. 221,700 USD
Scale AI is seeking a highly skilled and motivated Software Engineer, ARC (Architecture, Reliability, & Compute) to join our dynamic Public Sector Engineering team. As a part of this team, you will define how the com…
Est. 207,700 USD
Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationship…