Renewal Strategy & Operations Manager
Rubrik Job BoardPalo Alto, California, United States · Posted 2 months agoDescription
About Rubrik
Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
About the Team
Rubrik's Renewal Strategy & Operations team protects one of the most valuable, fastest-compounding assets in enterprise software: $1.57 billion in subscription ARR, growing 32% year-over-year. Every one of those dollars sitsinside a renewal contract - which means protecting and compounding that ARR is one of the highest-leverage jobs in the company.
Renewal Strategy & Operations is the team that builds the operating system for that asset. We sit at the intersection of commercial strategy, systems, and execution, and we are genuinely in a 0-to-1 build phase - the forecasting models, governance frameworks, quoting infrastructure, and playbooks that will run this business at 2x today's scale don't fully exist yet. That's the work: you will be designing the machine.
You'll bring a strategic voice that understands renewals as a business - thinking in terms of root cause, leverage points, and scalable systems. You'll partner directly with Sales, Finance, Deal Desk, Product, and IT leaders, and your fingerprints will be on the foundation this function runs on for years.
What You'll Do
Be a strategic partner to the business
- Act as a direct strategic and analytical partner to the Senior Director, translating renewal metrics (ARR retention, churn, NRR/GRR, pipeline coverage) into a narrative leadership can act on.
- Shape how the business talks about renewals in QBRs, and leadership reviews: what matters, why, and what we're doing about it.
Architect the systems this business will run on
- Take end-to-end ownership of how renewal workflows, forecasting models, and quoting frameworks are designed - not just monitored - including multi-year, co-term, and mid-term expansion structures built to maximize ARR retention at scale.
- Build the playbooks, governance frameworks, and standard operating procedures that don't exist yet, with an eye toward what this function needs to look like in two years, not just this quarter.
Own governance and quality as a system, not a checklist
- Run quote governance and data quality as a discipline: root-causing discrepancies across CRM and renewal systems and building the controls that prevent them from recurring.
- Partner with IT and RevOps to define what the systems and automation should actually do, rather than reacting to what they currently do.
Lead cross-functionally, with real ownership
- Be the primary liaison between Renewals Operations and BI/Data teams, and a trusted partner to Sales, Finance, Legal, and Customer Success on renewal goals, definitions, and standards.
- Bring structured thinking to new GTM programs and strategic initiatives - this role is expected to shape strategy, not just support it.
Who You Are
- 6+ years in strategy consulting, Strategy & Operations at a high-growth or large-scale tech company, or Sales/Renewal Strategy & Operations in a hyper-growth SaaS business - the common thread is structured problem-solving in ambiguous, fast-moving environments.
- You see yourself as an operator and builder - someone who wants to put foundations under a business that will still be standing at 2x the scale.
- A structured, first-principles thinker: you can walk into ambiguity, build the framework, and drive it through to execution.
- Strong independent project management instincts: you can define scope, sequence dependencies, manage risk, and drive multiple concurrent initiatives without close oversight.
- Strong communicator, equally effective presenting to senior finance leadership and working through details with an individual analyst.
- B.A./B.S. required; MBA a plus.
- Nice to have: exposure to CPQ tools (Salesforce CPQ), forecasting platforms like Clari, SaaS renewal metrics (ARR, NRR, GRR, churn), or SQL/Python for ad hoc analysis.
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Linkedin | X (formerly Twitter) | Instagram | Rubrik.com
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
-
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
-
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
-
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Similar jobs
Est. 147,800 USD
About Rubrik Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions…
Est. 179,000 USD
About the Team Rubrik's Renewal Strategy & Operations team protects one of the most valuable, fastest-compounding assets in enterprise software: $1.57 billion in subscription ARR, growing 32% year-over-year. Every on…
Est. 179,000 USD
About the Team Rubrik's Renewal Strategy & Operations team protects one of the most valuable, fastest-compounding assets in enterprise software: $1.57 billion in subscription ARR, growing 32% year-over-year. Every on…
Est. 153,900 USD
About the role Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a se…
Est. 153,900 USD
Renewals Account Manager, Strategic Accounts Location: Palo Alto, CA Job Overview Rubrik is seeking a highly motivated and results-driven Renewals Account Manager to join our team, focusing exclusively on managing the su…
Est. 215,700 USD
About the role The Customer Retention Manager is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retenti…
Est. 194,400 USD
The Manager of the Customer Resilience team will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik. The successful candidate will lead a team of Customer Resilience Managers…
Customer Retention Manager The Customer Retention Manager is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scal…
Est. 65,000 GBP
About the Role Are you ready to take your career to the next level and play a pivotal role in shaping the future of a fast-growing, innovative company? Rubrik is seeking an Senior Analyst, Sales Strategy & Planning t…
Est. 185,100 USD
The Customer Resilience Manager (CRM) is a key role within the Customer Success organization. The successful candidate will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik.…
Est. 333,500 USD
About the role: We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadershi…
Est. 200,700 USD
About the team: Rubrik secures and accelerates the world's AI transformation. As AI agents reshape the enterprise, we're again defining what comes next, and Rubrik IT's job is to prove it on Rubrik itself. We're building…
Est. 200,350 USD
About the Role Rubrik is seeking an innovative and strategic Services Engineering Leader to lead the lifecycle development of new Professional Services offerings. In this key leadership role, you will be responsible for…
Est. 167,700 USD
About The Team & Role: Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insi…
Est. 241,800 USD
About the team: Rubrik secures and accelerates the world's AI transformation. As AI agents reshape the enterprise, we're again defining what comes next, and Rubrik IT's job is to prove it on Rubrik itself. We're building…
Est. 189,550 USD
As a Sr. Manager of Field Enablement for North America at Rubrik, you occupy a high-impact leadership role at the intersection of strategy and field execution. Rubrik operates in a hyper-growth environment, and this role…
Est. 256,550 USD
About the role: Rubrik is looking for a visionary, high-impact Director, Web Marketing to act as the strategic architect and executive champion for our global digital presence. This is a "player-director" role designed f…
Est. 103,140 USD
Rubrik’s sales organization is a united group of elite, cross-functional sales professionals helping companies and government entities achieve resilience against cyberattacks, malicious insiders, and operational disrupti…
Est. 214,200 USD
Senior Manager, Social Media and Digital Content Rubrik is seeking a creative and strategic Senior Manager, Social Media and Digital Content to lead our social media presence and support our rapid growth. This role is bu…
Global Solutions Architect, Cloud PROFESSIONAL SERVICES • TECHNICAL DIRECTOR • INDIVIDUAL CONTRIBUTOR, APAC About the role Rubrik Professional Services is hiring a Global Solutions Architect to serve as our most senior t…
Est. 175,050 USD
About the Team Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled…
Est. 214,050 USD
About the Role At Rubrik, we are seeking a strategic and experienced Global Resource Leader to build and lead our resource management and capacity planning function. In this critical leadership role, you will establish t…
Est. 235,600 USD
About Team: The Active Directory and Okta teams, part of Rubrik's Enterprise Data Protection (EDP) division, are dedicated to protecting Active Directory and Okta data. Their responsibilities include developing data prot…
Est. 80,000 EUR
About Rubrik Rubrik is on a mission to secure the world’s data. We are the pioneer of Zero Trust Data Security™, helping organizations achieve business resilience against cyberattacks, malicious insiders, and operational…
About Rubrik and the team Rubrik is on a mission to secure the world’s data. With our Zero Trust Data Security™ platform, we help organizations achieve business resilience against cyberattacks, malicious insiders, and op…
Est. 214,200 USD
About Us: Rubrik is a leader in cyber security, delivering comprehensive and scalable solutions to protect businesses from today's ever-evolving cyber threats. Our mission is to provide ultimate cyber resilience for our…
Value Solutions Engineer ( Inside Presales - America Region) - East Coast Shift Timings About the Team: At Rubrik, we are revolutionizing cloud data management by creating the world’s first platform to orchestrate data f…
Est. 140,000 USD
About The Team & Role: Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insi…
Est. 176,960 USD
About Team & About Role: Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious in…
Est. 120,000 USD
About Team & About Role Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious ins…