Description
Riot is expanding into the Trading Card Game space with Riftbound, and we are looking for a Retail Operations Manager to build and operate its retail ecosystem in Korea.
As a Retail Operations Manager, you will lead retail readiness across distributors, TCG shops, PC bangs, organized-play locations, and priority retail partners. You will translate global product and publishing plans into clear local operating plans, ensure partners are prepared for launches and programs, and improve Riot’s visibility into retail performance, product availability, and operational risks.
As this is a new capability for Riot, you will also help define scalable processes and ways of working for retail operations in Korea. You will report to Director, Publishing.
Responsibilities:
- Develop and execute Riftbound’s retail operations plan for Korea.
- Lead retail readiness for product launches, promotional releases, and major campaign moments.
- Coordinate product information, partner communications, retail materials, training, timelines, and reporting.
- Serve as Riot’s primary operational partner for distributors and priority retailers.
- Establish clear operating rhythms, expectations, and issue-resolution processes with external partners.
- Partner with Publishing, Community, and Organized Play to deliver retail activations, launch events, demos, and promotional programs.
- Support the growth of Korea’s TCG stores, PC Bangs, and organized-play network. Monitor product availability, retail coverage, partner execution, and demand signals.
- Identify operational risks and coordinate mitigation plans across Riot and external partners. Build repeatable processes, reporting, and documentation that improve future launches and retail programs.
Required Qualifications:
- 6+ years of experience in retail operations, commercial operations, channel management, trade marketing, distribution, or a related field.
- Experience working with physical consumer products through retailers, distributors, or specialty-store channels.
- Experience leading product launches or complex operational programs with internal and external partners.
- Strong understanding of Korean retail practices and market dynamics.
- Experience managing distributors, retailers, agencies, vendors, or other business partners.
- Strong project management, analytical, and problem-solving skills.
- Ability to independently drive work from planning through execution.
- Fluency in Korean and English, both written and spoken.
Desired Qualifications:
- Experience in trading card games, tabletop games, collectibles, toys, entertainment merchandise, or hobby products.
- Familiarity with Korea’s hobby-store, specialty-retail, PC Bangs or organized-play ecosystem.
- Experience with product availability, allocation, sell-through reporting, or promotional fulfillment.
- Experience building a new operational function or partner model.
Success in This Role:
- Building reliable retail operating processes for Riftbound in Korea.
- Ensuring partners are prepared for launches and programs.
- Establishing strong relationships with distributors and retailers.
- Improving visibility into product availability and retail performance.
- Resolving operational issues quickly and reducing recurring friction.
- Creating scalable systems that support Riftbound’s long-term growth.
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Similar jobs
Riot is expanding into the Trading Card Game space with Riftbound, and we are looking for a Regional Publishing Product Lead - Riftbound to lead its launch and growth in Korea. As the Regional Publishing Product Lead - R…
Riot is expanding into the Trading Card Game space with Riftbound, and we are looking for a Regional Community Lead to help build and grow its player community in Korea. As the Regional Community Lead on Korea Publishing…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Riot Games was established in 2006 by avid gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical acclaim. Players form the…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games.In 2009, Riot released its debut title, League of Legends, to critical and player ac…
Est. 120,000 USD
As part of the Illustration team, you’ll put stylus to Cintiq and create promotional art that represents the essence of a Champion, thematic, or gameplay to millions of players. You will use your artistic eye and experie…
Est. 140,000 USD
Riot Games is looking for a Principal Publishing Product Manager to embed with an early-stage development team working on an unannounced project. As an embedded member of the development team, you will bring player, mark…
Est. 224,700 USD
We're looking for a strategic, player-obsessed Growth Lead to help launch and grow one of our games. As a Principal Growth Lead, you'll partner closely with Brand Marketing, Publishing, Product, Lifecycle Marketing, Perf…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused development leads to exceptional games. In 2009, Riot released its debut title League of Legends to critical and player acclaim…
Est. 80,000 EUR
As Brand Manager for League of Legends in Germany, Austria and Switzerland, you will lead the local execution of our publishing strategy, translating League’s global vision into experiences that resonate with players in…
Who We Are: Founded in 2005, 2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered throug…
Est. 221,600 USD
The Riot Commercial Partnerships (RCP) team is responsible for identifying, building, and executing world-class partnerships with leading global brands. Our mission is to drive revenue through strategic commercial collab…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Est. 179,100 USD
Brand Management at Riot is focused on players and fans. Our mission is to make it better to be a player by building trust, inspiring fandom, and creating meaningful, resonant experiences across every touchpoint. For Tea…
As a Staff Software Engineer on an unpublished R&D project, you will architect the foundational social and store systems for one of Riot’s Unpublished R&D products. You will work closely with leadership, Product,…
Est. 55,000 EUR
As a Recruiter, you’ll partner with teams across EMEA, Mexico, and Brazil to attract and hire exceptional talent. As a Riot brand ambassador, you’ll deliver an inclusive, thoughtful, and high-quality candidate experience…
Est. 199,700 USD
As the Publishing Product Management Lead, Americas, you will play a critical role in shaping strategy across the Americas during a formative stage of a new product’s lifecycle. Reporting to the GM of the Americas and wo…
Est. 80,000 EUR
As a Senior Production Manager on Riot’s Esports Events team, you’ll be a senior operational leader driving the planning and execution of high-complexity, high-visibility esports productions across EMEA. You will work on…
Est. 179,800 USD
Technical Producers at Riot lead passionate technical teams to create products and experiences that achieve maximum player and fan value. They guide development, clear blockers, create processes, and push projects across…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Est. 175,000 USD
Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work in a variety of broader domains. As Engineering Managers, we gain organizational alignment by building a strong engin…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Est. 274,350 USD
Riot engineers bring deep knowledge of specific technical areas but also value the chance to work in many broader domains. Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Est. 80,000 EUR
As a Brand Manager III for VALORANT Eastern Europe, you will lead the strategic and tactical delivery of publishing across multiple markets, translating VALORANT’s global vision into a cohesive, multi‑market strategy tha…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…
Est. 247,850 USD
As a Game Designer, you will design, tweak, and optimize the player experience. Your analytical skills, player insight, and creativity aid in crafting in- and out-of-game experiences that engage and surprise players. You…
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acc…