Customer Success Operations Manager - Spanish Language Expert
PubMaticGurugram, India · Posted 1 month agoDescription
About the Role
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
What You'll Do
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
We'd Love for You to Have
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
Qualification:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
Additional Information:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About PubMatic
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Similar jobs
About the Role: As a key member of our Managed Services team, you will drive growth across our rapidly expanding managed service offerings in Latin America, with Mexico as your primary market and opportunity to expand ac…
About the Role We are seeking a results-oriented Senior Performance Advertising Engineer to own and drive the optimization of our buyer-side and performance marketing systems. In this role, you will be directly responsib…
About the Role We are looking for a passionate Data Engineer to join our Mobile Advertising Platform engineering team. In this role, you will build highly scalable data platforms powering Mobile Programmatic Advertising,…
About the Role We are hiring a Principal/Senior Software Engineer to lead the design and evolution of our high-frequency, large-scale AdTech platform. This pivotal role blends deep expertise in Java backend systems with…
About the Role At PubMatic, we are building the future of the digital advertising supply chain powered by large-scale, real-time systems. As an Infra Monitoring Engineer, you will be part of the Network Operations Center…
About the Role PubMatic is seeking an experienced and technically strong Principal Software Engineer to lead the design and development of next-generation Mobile App Monetization capabilities. This role is focused on bui…
About the Role We are seeking a results-oriented Senior Performance Advertising Engineer to own and drive the optimization of our buyer-side and performance marketing systems. In this role, you will be directly responsib…
About the Role PubMatic is looking for engineers with expertise in Generative AI and AI agent development. You will be responsible for building and optimizing advanced AI agents that leverage the latest technologies in R…
About the Role Join PubMatic to build the future of performance advertising at internet scale. We are looking for a Senior Software Engineer who is passionate about designing high-performance, low-latency, privacy-first…
About the Role: The Client Services Partner, Advertiser Solutions is responsible for supporting Agency/Advertiser relationships within the PubMatic platform as well as working with current partners and internal teams to…
About the Role We are seeking a highly skilled Senior Java API developer with experience in building high-performing, scalable, enterprise-grade backend systems in the digital advertising domain.In this role, you will de…
About the Role PubMatic is looking for engineers who can design and implement next-generation, highly scalable and low-latency ad server features at scale of 1 trillion+ requests per day in our AD Server. If you get exci…
About the Role PubMatic is looking for a Staff Software Engineer to help architect and evolve our next-generation, highly scalable, low-latency AdServer for Connected TV (CTV) – operating at a scale of 1 trillion+ reques…
About the Role PubMatic is seeking Data Analytics-focused Senior / Software Engineers with expertise in building and optimizing AI agents, including strong skills in Hadoop, Spark, Scala, Kafka, Spark Streaming, and clou…
About the Role PubMatic is seeking a Data Analytics-focused Principal Software Engineer with experience in building and optimizing AI agents, including strong skills in Hadoop, Spark, Scala, Kafka, Spark Streaming, and c…
About the Role Solutions Engineers work in a cross functional environment, liaisoning with Customer Success, GTM/Sales, Product, Engineering, DevOps teams to whiteboard our solutions. Actively drive client demos/product…
About the Role The Software Developer role is a full-stack engineering position focused on building scalable, AI-enabled product capabilities within a mature technology ecosystem. With 3 -5 years of experience, you’ll co…
About the Role PubMatic is looking for engineers with expertise in Generative AI and AI agent development. You will be responsible for building and optimizing advanced AI agents that leverage the latest technologies in R…
Software Engineer - UI (On Contract) About the Role The Software Developer role is a full-stack engineering position focused on building scalable, AI-enabled product capabilities within a mature technology ecosystem. Wit…
About the Role PubMatic is looking for engineers who can design and implement next-generation highly scalable, and low-latency ad server features at a scale of 1 trillion+ requests per day in our AD Server. If you get ex…
About the Role We are seeking a Senior/Software Engineer with proven experience in building high-performing, scalable, enterprise-grade applications in the digital advertising domain. In this role, you will design, devel…
About the RoleThe Senior Security Engineer role is a highly technical position responsible for strengthening the organization’s cybersecurity posture through robust infrastructure, endpoint, and cyber security measures.…
About the Role Join PubMatic to build the future of performance advertising at internet scale. We are looking for a Senior Software Engineer who is passionate about designing high-performance, low-latency, privacy-first…
About the Role:The Associate Director, Finance will oversee all core financial, accounting, and compliance functions of the organization. The role includes responsibility for payroll management, statutory and tax audits,…
About the Role We are seeking an experienced Principal Software Engineer - PubMatic AgenticOS to lead the design and development of highly scalable, low-latency buy-side ad tech systems. This role is ideal for someone wi…
About the Role PubMatic is building the next generation of AI-powered products for digital advertising, including intelligent agents that help customers monitor marketplace performance, identify new opportunities, troubl…
Est. 160,000 EUR
Shape the future of programmatic. Drive growth with intelligence. About the Role As Director, Advertiser Solutions, Activate, you’ll help shape how leading brands and independent agencies in France approach programmatic…
Est. 140,000 USD
Location: Remote OR Hybrid (Redwood City or NYC) About the Role: We are seeking a results-oriented Senior Performance Advertising Engineer to own and drive the optimization of our buyer-side and performance marketing sys…
Est. 205,000 USD
Must have: Experience in Programmatic Advertising PubMatic is the leading AI-powered ad tech company delivering measurable advertising performance through an intelligent, unified platform that connects buyers, publishers…
Est. 140,000 GBP
Director Advertiser Solutions, Activate Shape the future of programmatic. Drive growth with intelligence. About the RoleAs Director, Advertiser Solutions, Activate, you’ll help shape how leading brands and independent ag…