Description
Who we are
Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.
Our mission:
To make recurring work fun, fast, and faultless for teams everywhere.
Our culture:
Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.
If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!
Where and when you’ll work
This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.
The Opportunity
This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.
Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you'll be a central player in making that happen. No two customers look the same, and that's the fun part.
What You’ll Do
- Build trusted relationships with customers, learning how each one works and where they want to go.
- Plan and guide new customers through implementation, onboarding, and training.
- Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
- Contribute to support systems, such as in-product guides, webinars, and our Help Center.
- Work closely with other departments to bring the customer voice into the product roadmap and strategy.
- Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
- Track the numbers that matter, like churn, time to first value, and net promoter score.
- Help customers adopt Dash, our browser and Slack-native AI coworker, alongside their Process Street workflows — and keep experimenting with new tools and AI to help them (and yourself) work smarter.
- Always keep our value of Delighting Customers top of mind.
About You
- You bring real customer experience! You’ve worked directly with customers or clients before and loved it.
- You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.
- You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
- You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
- You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
- You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows, and put AI agents to work.
- You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
- You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!
Our Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.
- Generous health insurance for US employees and their families.
- Equity for all full-time roles.
- A chance to shape how companies around the world run through the future of no-code automation.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Similar jobs
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 55,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 80,000 USD
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work,…
Est. 150,000 USD
About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer jou…
Est. 88,850 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
About DialpadDialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interactio…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million h…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 157,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 137,500 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 142,500 USD
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million h…
Est. 184,000 USD
About CheckrCheckr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a ne…
Est. 153,750 USD
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents…