Description
¡Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.
¡Forma parte de la revolución financiera que está cambiando México!
¿Qué harás como Supervisor de Cobranza en Campo ?
Supervisar y coordinar la operación de cobranza en campo mediante el seguimiento de indicadores, gestión de equipos y control de estrategias de recuperación, para asegurar el cumplimiento de metas de cobranza, productividad y calidad operativa dentro de la región asignada.
Responsabilidades del puesto:
- Supervisar las actividades y desempeño de los gestores de cobranza en campo, monitoreando asistencia, productividad y cumplimiento de lineamientos operativos, para asegurar la correcta ejecución de la operación y el cumplimiento de metas de recuperación.
- Realizar auditorías y acompañamientos en campo, evaluando la gestión de cobranza y brindando retroalimentación y coaching operativo, para fortalecer habilidades de negociación y mejorar el desempeño del equipo.
- Desarrollar e implementar estrategias de cobranza en campo, analizando indicadores operativos y comportamiento de cartera, para incrementar tasas de recuperación y reducir niveles de morosidad.
- Administrar cuentas de alta complejidad o riesgo, negociando alternativas de recuperación y dando seguimiento a casos críticos, para asegurar resoluciones efectivas y minimizar pérdidas financieras.
- Analizar métricas operativas y resultados de cobranza, elaborando reportes de productividad, recuperación y desempeño del equipo, para facilitar la toma de decisiones y seguimiento de objetivos.
- Dar seguimiento a la distribución y administración de cartera asignada, monitoreando avances de recuperación y cumplimiento de estrategias operativas, para optimizar la gestión de cobranza en la región asignada.
- Coordinar y desarrollar al equipo de gestores de cobranza en campo, dando seguimiento a desempeño, disciplina operativa y cumplimiento de objetivos, para fortalecer la productividad y efectividad de la operación.
- Asegurar el cumplimiento de políticas internas, lineamientos regulatorios y protocolos de cobranza, supervisando la correcta ejecución de procesos en campo, para mitigar riesgos operativos y reputacionales.
Requisitos de la posición:
- De 2 a 4 años de experiencia en cobranza en campo, recuperación de cartera o supervisión de operaciones financieras.
- Inglés intermedio
- Experiencia liderando equipos operativos de cobranza o fuerza de recuperación en campo.
- Experiencia en seguimiento de indicadores de recuperación, productividad y desempeño.
- Experiencia gestionando rutas, asignación de cartera y seguimiento operativo de equipos en campo.
- Experiencia en negociación y manejo de clientes con atraso o cartera vencida.
- Experiencia trabajando bajo objetivos y métricas de recuperación.
Conocimientos técnicos
- Procesos de cobranza en campo y recuperación de cartera vencida.
- Estrategias de negociación y recuperación de créditos.
- Administración y seguimiento de indicadores operativos (KPIs).
- Gestión y asignación de cartera de cobranza.
- Manejo de Excel y herramientas de control operativo.
- Conocimiento básico de productos financieros y regulación aplicable a cobranza.
- Supervisión de equipos operativos y seguimiento de productividad.
- Elaboración de reportes operativos y análisis de resultados.
Horarios:
Lunes a Domingo: 9:00 am a 7:00 pm.
Descanso rolado en fin de semana
Zona a laborar:
Av. Insurgentes Sur 182, Roma Nte., Ciudad de México, cerca de la Glorieta de Insurgentes.
*Interesados postularse por este medio* adjuntando su currículum.
¿Por qué unirte a Banco PLATA?
Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo. Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso.
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