Software QA Specialist II

Who We Are:

OpenEye delivers intelligent cloud video solutions that help people live, work, and learn more securely and efficiently. Powered by our OpenEye Web Services (OWS) platform, we combine cloud‑managed video with AI‑driven analytics to transform insight into action—enhancing safety, streamlining operations, and enabling smarter environments for businesses and organizations worldwide. Our solutions reach customers across the globe through a trusted network of certified service providers.

OpenEye is a subsidiary of Alarm.com. We offer a casual, fun, and creative culture where innovation thrives. Learn more at www.openeye.net .

About the Role

Join OpenEye's Quality Engineering organization as a Software QA Specialist II, where you'll play a critical role in ensuring the quality, reliability, and usability of OpenEye's cloud video, AI analytics, and hardware-integrated solutions.

As an experienced quality professional, you will partner closely with Product Management, Engineering, Technical Support, and fellow Quality professionals to validate customer-facing functionality, identify product risks, and drive quality improvements throughout the software development lifecycle.

The ideal candidate combines strong manual testing expertise with growing technical capabilities, a deep understanding of product behavior, and the ability to contribute to test planning, investigation, and continuous quality improvement efforts.

What You'll Do

• Collaborate with Product Managers, Software Engineers, and stakeholders throughout Agile development cycles to ensure quality is built into products from planning through release.
• Review requirements, user stories, and acceptance criteria to identify quality risks and develop effective test coverage strategies.
• Create, maintain, and execute test plans, test cases, exploratory tests, and regression suites across cloud, web, firmware, hardware, and integrated platform solutions.
• Validate product functionality, usability, reliability, APIs, integrations, and customer workflows to ensure a high-quality customer experience.
• Investigate, document, reproduce, and verify defects through resolution, including analysis of customer-reported issues and collection of diagnostic data.
• Execute and maintain automated test suites, analyze test results, and collaborate with Software Engineers in Test (SETs) to expand automated test coverage.
• Perform API testing, database validation, log analysis, and technical troubleshooting to support feature validation and root cause investigation.
• Utilize automation tools, AI-assisted testing solutions, and modern quality engineering practices to improve testing efficiency, coverage, and effectiveness.
• Participate in sprint planning, backlog refinement, reviews, retrospectives, and release readiness activities, providing a quality-focused perspective throughout the development lifecycle.
• Contribute to continuous improvement initiatives, mentor junior team members, and share product, testing, and technical knowledge across the organization.

What You'll Bring

• High School Diploma or GED required
• 2+ years of software quality assurance, software testing, or related experience in an Agile environment.
• Strong understanding of software testing methodologies, test design, defect management, risk-based testing, and root cause investigation.
• Experience creating and executing test plans, test cases, exploratory tests, and regression test suites.
• Hands-on experience with API testing using tools such as Postman, Swagger, or similar platforms.
• Working knowledge of SQL and database validation techniques.
• Experience analyzing application logs and troubleshooting complex software issues.
• Experience executing, maintaining, or contributing to automated test suites, with a strong understanding of test automation concepts and practices.
• Familiarity with web applications, cloud platforms, client/server architectures, and hardware-integrated systems.
• Experience using Jira, TestRail, Azure DevOps or similar agile, quality and defect management tools.
• Exposure to AI-assisted testing tools and modern quality engineering practices is a plus.
• Strong analytical, troubleshooting, communication, and collaboration skills, with a passion for delivering high-quality customer experiences.
• Continuous learning mindset with an interest in expanding technical, automation, and quality engineering capabilities.
• Ability to work on site at our Liberty Lake, WA headquarters.
• Perform all other duties as assigned.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Perks at OpenEye:

• The pay for this opportunity is $22.00 - $28.00 per hour. In addition, this position is eligible for an annual discretionary bonus.

• Employees are eligible to purchase company stock at a discounted rate.

• Collaborative, fun, creative culture where idea sharing is encouraged

• Casual dress (Jeans are welcome!)

• Medical, dental, vision, & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

• Up to $5,000 annual company match for 401k.

• The company paid short-term/long-term disability, AD&D, and life insurance.

• Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs.

• Paid maternity and parental leave.

• Pet Insurance.

• Free annual membership to Care.com.

• Free access to the Headspace app for you and up to five friends and family members.

• 15 Days of Paid Vacation accrued per year (increases after year 3).

• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.

• 9 Paid Holidays per year.

• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.

• Employee Equipment Program – Free Alarm.com system for your home!
• OpenEye values working together and collaborating in person. Our employees work from the office 4 days a week.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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