On-site Customer Service Engineer - Matsunaga VAMC
Honolulu, Hawaii, United States · Posted 21 days agoDescription
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
ESOM EUO On-Site Support Customer Service Engineer – Matsunaga VAMC
Must be US Citizen or Permanent Resident (>3 years)
Pay: $50,000 - $58,000 - to include additional $500 after 60 days of employment, $500 after 120 days, and $1000 after 12 months of employment - full benefits included
Summary:
As an onsite Customer Service Engineer on our project, you will be supporting the Department of Veterans Affairs. You'll analyze problem areas and opportunities for improvement in this mission critical network.
This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
Duties include:
- Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
- Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
- Frequently traversing around large VA site campus while transporting equipment to various office buildings.
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
- Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
- Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
- Providing user management account support where Elevated Privileges (EP) may be required.
- Performing software application installation and configuration based on change order instructions.
- Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
- Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
- Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
- Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
- Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
- Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.
- Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
- Ability to work both independently and as part of a team to achieve successful results with minimal guidance.
Experience:
- Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.
- Experience with conducting routine system administration tasks and logging data in system admin logs.
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
- Knowledge of debugging protocols and processes
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
- HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Similar jobs
Est. 46,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 85,000 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 157,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 121,718 USD
Work location: onsite in Albany, NY Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust clearance. LTS is seeking a System Administrator - Endpoint Engineering to j…
Est. 165,000 USD
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Annual Salary Range: $150,000 - $180,000 LTS is seeking a Technical Architect highly exp…
Est. 86,375 USD
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (V…
Est. 83,840 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 217,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 151,500 USD
At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America an…
Est. 153,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 137,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 130,000 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 127,500 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 119,400 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 110,000 USD
Location: Remote (U.S.)Clearance: Ability to obtain and maintain a Public TrustSalary Range: 100K – 120K LTS is seeking a skilled and mission-focused Cyber Security Engineer to support a major modernization initiative wi…
Est. 100,000 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 62,000 USD
Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of f…
Est. 87,500 USD
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Annual Salary Range: $80,000 - $95,000 LTS is seeking a ServiceNow Developer to support…
About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intellig…
Est. 107,200 USD
SMX is looking for a highly motivated VMware Systems Administrator with demonstrated experience to maintain the various systems. This position will provide onsite support at Patuxent River NAS in southern Maryland and re…
Est. 188,000 USD
LTS is seeking an experienced VistA Subject Matter Expert (SME) to support a major AI-powered modernization initiative within the Department of Veterans Affairs (VA) health portfolio. This role will provide deep function…
Est. 140,000 USD
SMX is seeking a Senior Computer Systems Engineer/Architect to serve as the technical authority responsible for the design, integration, and lifecycle architecture of enterprise mission networks supporting Army Mission N…
Est. 110,000 USD
Vulcan Elements is manufacturing American rare-earth permanent magnets for a secure, resilient future. With a focus on national security and economic resiliency, we serve critical industries such as defense, aerospace, a…
Est. 127,500 USD
Location: Remote (U.S.)Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public TrustSalary Range: 120K – 135K LTS is seeking an experienced ServiceNow System Administrator to support th…
Est. 115,000 USD
Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support…
SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a…
Est. 172,500 USD
Location: Remote (U.S.)Clearance: Ability to obtain and maintain a Public TrustSalary Range: 160K – 185K LTS is seeking an experienced Integration Architect to support a major AI-powered modernization initiative within t…
Est. 32,725 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 95,120 USD
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering an…
Est. 34,000 USD
At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America an…