Description
Enterprise Customer Success Manager
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
Summary
The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. This role will strengthen and manage the partnership between customers and the company, interacting regularly to build relationships, drive adoption, and provide awareness to all available resources. Through collaboration, they will educate customers to achieve their business goals and maximize value from their investment with our MariaDB solutions. The Enterprise CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Sales Engineers, Account Executives, and other cross-functional teams, focused on helping our customers achieve their business goals.
Key Strategic & Retention Responsibilities
- Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
- Formulate an ongoing meeting cadence with the assigned portfolio.
- Become a trusted advisor and advocate for customers within the company.
- Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
- Identify proactive opportunities to work with and provide value to customers.
- Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
- Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
- Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
- Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
- Responsible for measuring, managing, and improving customer health, engagement, and value realization.
- Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
- Articulate growth plans, expectations, and successes; documented and tracked within success plans.
- Effectively communicate customer needs to other parts of the business and act as a customer champion within the company.
- Work collaboratively and influence other departments to promote customer satisfaction and success.
- Manage and maintain customer portfolio in achieving the company's Net Retention goals.
Qualifications
- Always represent the company in a knowledgeable and professional manner.
- Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
- Experience supporting customers in the public sector.
- Excellent time management and organization skills.
- Ability to develop and maintain C-Level relationships.
- Ability to deliver custom ROI analysis for your customer portfolio.
- Comprehensive understanding of customer success principles.
- Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions.
- Can speak to new features and quickly speak to new releases of MariaDB.
- High attention to detail.
- Proficient in identifying and understanding complex business needs as it relates to MariaDB.
Location & Job Info
Full-Time - Remote - US
Why Join Us
Compensation
The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB’s total rewards package. We provide a competitive benefits package additional benefits includes health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, 401(k), and parental leave, a massive degree of flexibility and freedom, just to name a few!
Salaries for candidates outside the U.S. will vary based on local compensation structures.
How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
- At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
- MariaDB does not sponsor work visas or relocation.
- MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.
Similar jobs
Est. 72,500 USD
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission: To actively connect people to their next great op…
Est. 80,000 GBP
About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communic…
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as publ…
Est. 88,850 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 65,000 GBP
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 80,000 SEK
About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies…
Est. 60,000 EUR
About Remote People At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere co…
Est. 95,500 USD
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…
Est. 108,000 USD
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 140,500 USD
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to…
Est. 92,750 USD
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Est. 169,000 USD
Hi, my name is Bill, VP of Operations, and I am seeking a hands-on and strategic Senior Manager of Information Technology to lead and scale our internal technology operations. Reporting to me, this role is responsible fo…
Est. 142,500 USD
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission: To actively connect people to their next great op…
Est. 190,000 USD
Hello, I’m Jacob, Senior Sales Manager at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a un…
Est. 80,000 EUR
The role of an Enterprise Customer Success Manager at Canonical Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products…
Est. 112,500 USD
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative compani…
Est. 95,000 USD
What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amou…
Est. 80,000 EUR
What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amou…
Est. 185,000 USD
About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communic…
Est. 80,000 USD
The role of an Enterprise Customer Success Manager at Canonical Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products…
Est. 102,000 USD
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…
Est. 112,500 USD
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as publ…
What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amou…
Est. 120,000 PLN
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…
Est. 185,000 USD
Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs…